Ashwini Sasikumar
Hospitality Management Associate
Bengaluru
Summary
Results-oriented and self-driven professional with a proven track record of success in improving revenue and attracting new clients. A great leader and team player possessing a pro-active approach, exceptional communication and problem-solving skills and the important ability to operate in fast-paced and deadline-driven environment.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
Customer Relationship Executive
Zero Degree Facility Solutions
Bangalore
05.2017 - 03.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Obtained documents, clearances, certificate approvals from local, state and federal agencies.
- Entered details such as payments, account information and call logs into the system.
- Verified data integrity and accuracy.
- An unwavering commitment to customer service, resolve complex issues and build customer loyalty.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Developed working relationships with internal and external customers while assisting with account management duties.
Front Office Executive (Trainee)
GCC Club
Mumbai
09.2015 - 02.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared variety of different written communications, reports and documents.
- Created plans and communicated deadlines to complete projects on time.
- Trained in the peak season of Christmas holidays.
- Managed multi-line phone system.
- Handling and using Ezee App.
Education
Bachelor of Science - Hotel Management And Tourism
Annamalai University
Tamilnadu 06.2014 - 05.2016
High School Diploma -
Annamalai University
Tamilnadu 06.2012 - 05.2014
Senior Secondary School -
National Institute of Open Schooling
Delhi 07.2014 - 10.2015
Skills
Policy and procedure adherence
Guest experiences
Strategic planning and analysis
Reservation management
Outstanding communication skills
Interpersonal communications
Telephone etiquette
Talented leader
Conflict management
Timeline
Customer Relationship Executive
Zero Degree Facility Solutions
05.2017 - 03.2018
Front Office Executive (Trainee)
GCC Club
09.2015 - 02.2016
Senior Secondary School -
National Institute of Open Schooling
07.2014 - 10.2015
Bachelor of Science - Hotel Management And Tourism
Annamalai University
06.2014 - 05.2016
High School Diploma -
Annamalai University
06.2012 - 05.2014