Ashwin Oommen Joseph

• Responsible for centre operations
• Handling customer retention
• Supporting students with regard to day-to-day queries and providing quick resolutions
• Helping with new online projects generating & implementing new ideas and setting guidelines SOP's for online projects, maintaining senior management reports and providing data for new projects
• Ramping up team for the implementation of new projects
• Coordinating and facilitating cross-functional teams & Stakeholders for new projects and enabling them to deliver the product

Client Name - NVP WARRANTY

• Prospecting, generating, qualifying, processing and following up on leads and making them ready for the field sales team to visit.
• Collaboratively work with the sales team to develop lead generation strategies to generate lead opportunities with prospective customers.
• Overseeing and assessing a team of Lead Generation analysts and providing them with performance-related feedback on their day-to-day work and making sure the sales team gets the best data to work on the field.

Client Name - NVP WARRANTY

• Building and maintaining business real relationships with clients by providing prompt and accurate service so as to promote customer loyalty and providing quality customer service and mentoring new employees involving many tasks.

Client Name - NVP WARRANTY

• Strategizing and monitoring the daily activities of customer service operations, also assisting customer service staff with duties where required.
• Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
• Helping customers on clarifications related to product and service questions and providing product information.
• Enabling processing claims and supporting customer inquiries to ensure customer satisfaction.
• Responsible for management reports
• Recruiting new employees for ramping up
• Driving customer retention
• Call Quality check audit
• Facilitating process and language training