Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Career Objective
Achievements
Career Objective
Achievements
OperationsManager
Ashwin Srinivas Amin

Ashwin Srinivas Amin

Manager
Mira Road, Thane,MH

Summary

10+ years of experience of working in the Cloud Communication Platform which involves A2P, MT, MO, & Hybris email services, including 3+ years as Technical Account Manager and 2+ years as Manager of Route Operations.


Skilled in Linux, Troubleshooting, and Telecommunications. Strong information technology professional with many years of focus in Telecommunications Industry.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Manager

Route Mobile LTD
Mumbai, Maharashtra
08.2020 - Current
  • Manage service providers Gateway/Connection Profile and Connectivity.
  • Apply SMS testing models, Monitor live traffic quality standards and ensure Operations highest profitability.
  • Maintain and update main and backup routes for destinations on system with same quality and features. Develop and categorize routes based on different type of Products (Premium – Direct – LCR – etc.)
  • Generate quality index reports per country/product/client and Set up clients (Enterprise – Wholesale) routing profiles according to traffic type.
  • Monitor live traffic/routes performance take corrective route changes in case of deficiency or service degradation to maintain a high deliverability and enhance performance.
  • Manage and Monitor Spam traffic rules/filters and take proactive actions (Proactive maintaining of firewall through suspected wording system enrichment) reactive actions (Suspend source account and formal escalation with different stakeholders).
  • Handle escalations related to routing and quality issues.
  • Automate and optimize testing process for Live/New interconnected suppliers/providers in terms of coverage/features and report results in order to take routing decision and to assure meeting quality standards.
  • Working hand in hand with the Sales team to provide adept solutions to customer in the undertaken timelines. Offering various solutions for the betterment of customer experience and communication process.
  • Assisted in organizing and overseeing assignments to drive operational excellence in CPaaS.

Technical Account Manager

RouteMobile Limited
Mumbai, Maharashtra
07.2017 - 08.2020
  • Technical SPOC for all Enterprise and strategic accounts.
  • Analyzed issues and Performed root cause analysis of reported issues to enact corrections.
  • Developed and delivered post incident reports on all critical support incidents, developed and maintained customer support plans and relationships, used complex analytical skills to recognize trends and improve performance in order to assist account teams and customer objectives.
  • Advised junior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Communicated with stakeholders to share critical technical information and deliver project updates.

Escalation Engineer

Convergys Stream Pvt. Ltd.
Mumbai, Maharashtra
01.2013 - 07.2017
  • Working as an Escalation Engineer for SAP Mobile Services for B2B support on SAP CRM Tool for Platinum & Gold Enterprise Banking customers since January 2013 to July 2017.
  • Updating Clients about schedules maintenances and downtime (Outage) about Inbound & Outbound traffic for the specified routes.
  • Handling escalations regarding non-delivery or delay of messages that includes both inbound and outbound traffic delivery.
  • Investigating tickets by checking hub/network logs. Pulling logs from server using Linux Server to identify problems on the SAP platform, for message delivery failures/delays.
  • Prompt escalation to the support account managers or Technical team for any issues that cannot be resolved within the internal SLA and updating customers with ticket status.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.

Education

Bachelor of Commerce -

Valia Degree College
Mumbai University
04.2011 - 04.2012

Higher Secondary School Certificate -

Valia Junior College
Maharashtra Board
03.2006 - 03.2007

Secondary School Certificate -

St. Xavier's High School
Maharashtra Board
03.2004 - 03.2005

Skills

    Operations Management

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Affiliations

Completed Server Administration & Networking Course from Jetking. Completed Linux basic course.

Timeline

Manager

Route Mobile LTD
08.2020 - Current

Technical Account Manager

RouteMobile Limited
07.2017 - 08.2020

Escalation Engineer

Convergys Stream Pvt. Ltd.
01.2013 - 07.2017

Bachelor of Commerce -

Valia Degree College
04.2011 - 04.2012

Higher Secondary School Certificate -

Valia Junior College
03.2006 - 03.2007

Secondary School Certificate -

St. Xavier's High School
03.2004 - 03.2005

Career Objective

To secure a position offering responsibility, challenges and personal and professional growth. A position where my talents can be effectively utilized to improve operations and contribute to company's goals.

Achievements

Won "Emerging Star 2021-2022" for Assistant Manager - Global Partnerships and Alliances

Career Objective

To secure a position offering responsibility, challenges and personal and professional growth. A position where my talents can be effectively utilized to improve operations and contribute to company's goals.

Achievements

Won "Emerging Star 2021-2022" for Assistant Manager - Global Partnerships and Alliances

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