ASIAT NAMAKOYE
Sharjah,UAE
Summary
An energetic, hardworking security officer who has a proven track record of safeguarding a client’s property and assets against acts of theft, fire, and vandalism. Able uphold good order on sites whilst working within a company’s procedural guidelines and also ensuring a high quality of service is consistently maintained with optimum efficiency.
Overview
5
5
years of professional experience
Work history
Cleaner/Team Leader
Saned Facility Management
Sharjah, UAE
2025.09 - 2026.03
- Cleaned and sanitized offices, corridors, classrooms, and restrooms daily.
- Swept, mopped, vacuumed, and polished floors using appropriate equipment.
- Emptied trash bins and disposed of waste according to company policy.
- Replenished supplies such as soap, tissue, and cleaning products.
- Washed windows, mirrors, and glass partitions ensuring streak-free surfaces.
- Sanitized high-touch surfaces to maintain hygiene and prevent infections.
- Operated cleaning machines such as floor scrubbers and vacuum cleaners.
- Collected and organized linens for washing and replaced with fresh stock.
- Followed cleaning schedules and checklists to meet daily targets.
- Assisted in deep cleaning during weekends and special events.
- Maintained inventory of cleaning tools and materials.
- Reported maintenance issues or safety hazards to supervisors.
- Ensured restrooms and break rooms remained tidy throughout shifts.
- Responded promptly to guest or staff cleaning requests.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
Security Guard
Watertight Service (U) Ltd
Acacia Mall, Uganda
2023.12 - 2025.07
- Prevented loss and damage by monitoring and reporting irregularities.
- Controlled traffic and guided visitors, staff, and contractors.
- Conducted routine patrols around the property and monitored surveillance systems.
- Inspected buildings, equipment, and access points to ensure safety compliance.
- Screened and verified IDs to allow authorized entry only.
- Conducted searches of personnel, bags, and vehicles as required.
- Controlled entry and exit points efficiently to maintain site security.
- Ensured the safety of personnel, property, and confidential documents.
- Reported incidents promptly and maintained accurate daily logs.
- Assisted emergency services during incidents when necessary.
- Trained new staff on security protocols for improved team performance.
- Reported any suspicious behaviour promptly to the management team.
- Collaborated with law enforcement agencies to report unusual incidents.
- Ensured premises safety through regular patrols and surveillance.
- Facilitated smooth flow of traffic during special events, minimising disruptions and congestion.
- Provided excellent customer service, assisting visitors with directions or inquiries.
- Utilised conflict resolution skills to defuse potentially volatile situations effectively.
- Conducted daily equipment checks to ensure operational readiness.
- Maintained detailed logs of all patrol activities for record keeping purposes.
- Inspected fire alarm systems regularly, confirming their proper functioning.
- Managed access control systems to prevent unauthorised entry into premises.
- Assisted in evacuation drills, ensuring smooth execution of safety protocols.
- Recorded all security breaches for future reference and analysis.
- Identified potential threats by conducting thorough risk assessments.
Customer service Clerk
Airtel Telcom Service (U) Ltd.
Kampala , Uganda
2021.02 - 2023.11
- Built rapport with customers through friendly yet professional interaction methods.
- Managed high-volume calls, leading to reduced customer wait time.
- Enhanced communication with customers through active listening and clear verbal responses.
- Processed merchandise returns, resulting in enhanced customer trust.
- Utilised conflict resolution techniques to handle difficult situations effectively.
- Offered product knowledge to boost overall sales performance.
- Executed daily operations smoothly, maintaining an organised work environment.
- Facilitated smooth transactions with accurate cash handling skills.
- Attended training sessions regularly to stay updated on company policies and procedures.
- Worked collaboratively in a team environment leading to increased productivity levels.
- Handled product inquiries to increase sales conversion rate.
- Recommended products and services, resulting in upselling opportunities.
- Coordinated with other departments for seamless customer service operations.
Education
Security Certificate - Security Studies
Watertight Service (U) Ltd
Kampala, UgandaHigh School Certificate - Arts and Science's
Midland High School
Kawrmpe - Wakiso District, Uganda2019-12
Skills
- Good observation skills
- Aware of health and safety issues
- Dealing with people politely
- Possessing checkable history
- Computer literate
- Having professional approach to all routine tasks
- Experience of monitoring and controlling security equipment
- Focused on delivery of customer service
- Excellent time-management skills
- Respect for confidentiality
- Detail consciousness
- Strong initiative
- Deep-Cleaning expertise
- Hygiene standards awareness
- Confidentiality assurance
LANGUAGE
English
INTERESTS
- Reading, Sports
- Travel
- Adventure
- Computing
DECLARATION
I hereby declare that the information is true to the best of my knowledge and belief and nothing has been concealed or distorted.
Timeline
Cleaner/Team Leader
Saned Facility Management
2025.09 - 2026.03
Security Guard
Watertight Service (U) Ltd
2023.12 - 2025.07
Customer service Clerk
Airtel Telcom Service (U) Ltd.
2021.02 - 2023.11
Security Certificate - Security Studies
Watertight Service (U) Ltd
High School Certificate - Arts and Science's
Midland High School