ASIF ALI
System Administrator & IT Support Engineer
Village Malakpur, Hapur, Uttar Pradesh
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
10
10
years of professional experience
2
2
Certificates
Work History
System Administrator & System Engineer IT
in SMEC INDIA PVT LTD
Gurgaon
11.2022 - Current
SMEC India Private Ltd, at Haryana Rail Infrastructure Development Corporation (HRIDC) Project, Gurgaon
Information System Department / IT (ISD) Engineer
in Larsen & Toubro Ltd, at DFCC Railway Project
Meerut Uttar Pradesh
06.2018 - 11.2022
Information System Department / IT (ISD) Engineer
in Larsen & Toubro Ltd, at C-17 Indian Air Force Project
Ghaziabad Uttar Pradesh
04.2013 - 05.2018
Education
Bachelor of Computer Applications (BCA) - Computer Science
Swami Vivekanand Subharti University
Meerut 05.2017 - 2020.09
Polytechnic Diploma - Computer Science
IASE University
Rajasthan 06.2007 - 2010.08
High School - P C M
Uttar Pradesh Allahabad Board
Hapur 05.2006 - 2007.06
Skills
Helpdesk Management
Certification
Google IT Support Professional Certificate completed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
System Administrator & System Engineer IT
in SMEC INDIA PVT LTD
11.2022 - Current
Google IT Support Professional Certificate completed
09-2022
Information System Department / IT (ISD) Engineer
in Larsen & Toubro Ltd, at DFCC Railway Project
06.2018 - 11.2022
CCNA Training from Ducat (Ghaziabad) was completed
08-2017
Bachelor of Computer Applications (BCA) - Computer Science
Swami Vivekanand Subharti University
05.2017 - 2020.09
Information System Department / IT (ISD) Engineer
in Larsen & Toubro Ltd, at C-17 Indian Air Force Project
04.2013 - 05.2018
Polytechnic Diploma - Computer Science
IASE University
06.2007 - 2010.08
High School - P C M
Uttar Pradesh Allahabad Board
05.2006 - 2007.06
Roles and Responsibilities
- IT systems implementation
- Managing backups of Systems
- Responding to technical support calls from end users of Computers and Software applications
- Installing and configuring operating Systems, Anti-virus Software, and other Applications such as Microsoft Office
- Implementing and configuring the LAN and WAN environment
- Continuously monitor and maintain Systems and Networks
- Video Conference Meetings, CCTV Cameras, and printer
Enterprise Information Portal (EIP) Work at the site level
- WISA: - Workmen Induction & Skills Application
- WMS: - Worker Management System (Labour Master, Labour In-out time, Online system for attendance Punching machine)
- HRM: - Human Resource Staff-related Issue resolve)
- SSC: - Shared Services Centre (employ benefits, medical facility)
- MYZONE: - (Employ profile and employee appraisal)
- Coordinator with vendors for EIP issues
- Raise and review the EIP helpdesk.
- Provide support to customers by telephone, Email, and Tickets
- Providing Digital Application Support
- Providing IT resources for new projects
Languages
English, Hindi
Hobbies
Playing Cricket, Listening Music, Running
Roles and Responsibilities
- IT systems implementation
- Managing backups of Systems
- Responding to technical support calls from end users of Computers and Software applications
- Installing and configuring operating Systems, Anti-virus Software, and other Applications such as Microsoft Office
- Implementing and configuring the LAN and WAN environment
- Continuously monitor and maintain Systems and Networks
- Video Conference Meetings, CCTV Cameras, and printer
Enterprise Information Portal (EIP) Work at the site level
- WISA: - Workmen Induction & Skills Application
- WMS: - Worker Management System (Labour Master, Labour In-out time, Online system for attendance Punching machine)
- HRM: - Human Resource Staff-related Issue resolve)
- SSC: - Shared Services Centre (employ benefits, medical facility)
- MYZONE: - (Employ profile and employee appraisal)
- Coordinator with vendors for EIP issues
- Raise and review the EIP helpdesk.
- Provide support to customers by telephone, Email, and Tickets
- Providing Digital Application Support
- Providing IT resources for new projects
Languages
English, Hindi
Hobbies
Playing Cricket, Listening Music, Running
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