NITISH KUMAR
Gaya Bihar
Summary
Skilled IT professional with 5+ years in system administration, networking, and technical support. Proven ability to manage complex IT systems, deliver high-quality services, and lead IT teams. Expertise in helpdesk management, global support, and vendor coordination. Adept at troubleshooting, process improvement, and security management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Administrator (Remote)
ITsource Pvt Ltd.
04.2023 - Current
- Oversee IT systems and global remote desktop support, ensuring optimal performance and minimal downtime.
Manage vendor relations for AMC renewals and purchase orders, enhancing service delivery.
Administer network security and conduct vulnerability assessments to protect enterprise data.
Prepare and maintain documentation for global projects, including SOPs and project reports. - Led IT service desk operations, including ticket management and user support.
Developed and implemented IT policies and procedures for improved service delivery.
Provided support for global projects, including global tech refresh, and remote activities.
System Administrator
Teamware Solutions
Hyderabad
02.2022 - 03.2023
- Administered LAN/WAN systems, including design, configuration, and maintenance.
Provided comprehensive remote support and troubleshooting for global teams.
Managed IT asset inventory and implemented process improvements to streamline operations.
Handled user ID creation/deletion, inventory management, and record maintenance.
System Administrator
Calsoft Inc.
Pune
12.2019 - 10.2020
- Managed helpdesk operations, resolving technical issues and providing end-user support.
Coordinated with vendors for IT service agreements and asset management.
Assisted in the installation and configuration of operating systems and network services.
Desktop Support Engineer
Macawber Beekay Pvt Ltd.
Noida
07.2017 - 05.2019
Education
Bachelor of Science - Mathematics
Magadh University
Bodhgaya Gaya Bihar01-2016
Skills
- System Administration
- Installation & Configuration
- IT Networks
- Active Directory
- Server Management
- ITS Operations
- Helpdesk Management
- Vendor Management
- Global Remote Desktop Support
- Client Service Management
- Team Management & Leadership
- Asset Management
- Process Improvement
- IFS Application (Purchase Order Management)
Certification
- Certifications
Graduation Diploma (GNIIT) – NIIT Institute, 2016
ITIL Foundation Certificate
Certificate Course in PC Technician – NIIT Institute
Accomplishments
- Bagged the Star of the Month Award from the client in January 2023.
Timeline
System Administrator (Remote)
ITsource Pvt Ltd.
04.2023 - Current
System Administrator
Teamware Solutions
02.2022 - 03.2023
System Administrator
Calsoft Inc.
12.2019 - 10.2020
Desktop Support Engineer
Macawber Beekay Pvt Ltd.
07.2017 - 05.2019
Bachelor of Science - Mathematics
Magadh University
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