ACSAH P JAMES
Senior Service Engineer
Hyderabad
Summary
Expertise in Workflow Automation Platforms facilitates streamlined processes and significantly enhances productivity. A strong focus on revolutionizing problem-solving across L1, L2, and L3 levels ensures that technical challenges are addressed with innovative solutions. Utilization of powerful automation tools such as PowerShell scripting and PowerPlatform enables the engineering of comprehensive solutions that improve operational efficiency at every stage. Commitment to delivering impactful results fosters a culture of continuous improvement within organizations.
Overview
11
11
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Service Engineer
Providence Global Center
05.2022 - Current
- Company Overview: Service Engineer in Office 365 / Exchange Environment
- Automated M365 tasks via PowerShell, PowerAutomate, and PowerApps
- Administered SharePoint, Teams, Groups, and Termed User Removal governance
- Migrated to PowerShell 7 and adopted Microsoft Graph API for scripting
- Evaluated and tested new Microsoft features (Teams 2.0, MS Loop, Copilot)
- Reduced licensing/storage costs through scripting-based optimization
- Handled Exchange patching, ServiceNow ticket escalations, and email migrations
- Service Engineer in Office 365 / Exchange Environment
System Engineer
Bell Integration
12.2019 - 05.2022
- Company Overview: System Engineer for Office 365 / Exchange Environment (Client: Parker / Internal / Carnival)
- Managed shared mailboxes, delegation, resource mailboxes, groups via EAC/PowerShell
- Enabled litigation holds, mailbox migrations, and remote mailbox setups
- Troubleshot Exchange/Outlook issues, DAG, mail flow, quarantines, and licenses
- Led SharePoint data migration and device management using Intune & Endpoint Manager
- Delivered training and KB documentation for recurring incidents
- System Engineer for Office 365 / Exchange Environment (Client: Parker / Internal / Carnival)
Messaging Infrastructure Engineer
CBTS Technology Solutions
01.2019 - 11.2019
- Company Overview: Messaging Infrastructure Engineer (Client: American Express)
- Performed PST capture and ingestion to Enterprise Vault
- Investigated spam alerts, performed mail merges, and mailbox audits
- Created scripts for mailbox provisioning, contact creation, and resource assignments
- Conducted pre/post mailbox migration tasks and licensing reviews
- Worked with Microsoft and third parties for high-priority incident resolution
- Messaging Infrastructure Engineer (Client: American Express)
Senior Technical Analyst
Hexaware Technologies
12.2017 - 12.2018
- Company Overview: Senior Technical Analyst (Client: Inland)
- Created user/mail accounts in AD and O365; handled terminations
- Supported email and mobile configurations via AirWatch
- Used SCOM and Aruba ClearPass for account lockout investigations
- Performed Trend Micro scans and troubleshooting
- Senior Technical Analyst (Client: Inland)
Analyst
HCL Technologies
08.2014 - 11.2017
- Company Overview: Analyst (Client: NXP Semiconductors)
- Supported global users on AD, Office 365, SAP, and LDAP issues
- Resolved antivirus (Symantec, McAfee) and Office 365 application problems
- Managed ServiceNow tickets and SLA-based support
- Analyst (Client: NXP Semiconductors)
Education
B.TECH - IT
Karunya University
01.2014
H.S.C - undefined
Morden school S-I Sector XI Noida G B Nagpur UP
Noida, UP01.2010
SSLC - undefined
ST.RAPHAEL’S HR S SCH OLD SEHORE RD INDORE MP
Indore, MP01.2008
Skills
- Office 365 Admin
- Exchange Online expertise
- Teams
- SharePoint
- PowerPlatform
PowerShell scripting
- PowerApps development
- Power Automate proficiency
Azure Runbooks
- EAC
- ECP
- Active Directory
- Azure
- Proofpoint
- Visual Studio
- EOP
- ServiceNow
Certification
PowerShell Foundation skills
Personal Information
Total Experience: 10 years
Disclaimer
I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief. I assure you sir/madam, if I am given a chance, I will execute my work to the fullest satisfaction of my superiors.
Timeline
Service Engineer
Providence Global Center
05.2022 - Current
System Engineer
Bell Integration
12.2019 - 05.2022
Messaging Infrastructure Engineer
CBTS Technology Solutions
01.2019 - 11.2019
Senior Technical Analyst
Hexaware Technologies
12.2017 - 12.2018
Analyst
HCL Technologies
08.2014 - 11.2017
H.S.C - undefined
Morden school S-I Sector XI Noida G B Nagpur UP
SSLC - undefined
ST.RAPHAEL’S HR S SCH OLD SEHORE RD INDORE MP
B.TECH - IT
Karunya University
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