- Scripting/Coding
- Technical News
- Learning New Software Tools and Technologies
- Photography
- Badminton
- Chess
- Nature
Hi, I’m
Vipin Negi
Summary
Professional support engineer with extensive experience in troubleshooting, system diagnostics, and customer service. Adept at collaborating with teams to resolve complex technical issues and drive system improvements. Known for adaptability and reliability in dynamic environments. Strong skills in network management, software support, and process optimization.
Overview
9
years of professional experience
1
Certification
Work History
Concentrix
Senior Support Engineer
12.2023 - Current
Job overview
- Worked as Microsoft 365 Administrator
- Configuration and Support for Exchange Online, SharePoint Online, Teams, OneDrive)
- PowerShell Scripting and Automation
- Create/Manage/Remove DLP policies under Office 365 Security and Compliance.
- Setup and Managing MFA, Conditional Access under Entra Admin.
- Hybrid Deployments and Migrations
- Provided desktop and application support for Office 365 users.
- Setup Domain, Hosting and Managed DNS Records.
- Setup Email Authentication method like SPF, DKIM, DMARC, ARC.
- Create and Manage Mail Flow rules and Inbound/Outbound SPAM policies.
- Hands on Mail managing tools like Postmaster, MFCMAPI, PST File Management and Repair, Mimecast.
- Configured Information Barrier and deployed policies and configurations to prevent sharing sensitive info. between users within org.
- Setup Purview Email encryption.
- Performed migration of Google Workspace and On Premises mailboxes from to Exchange Online.
- Audited user accounts health and worked on detecting, safeguarding and monitoring compromised user accounts.
- Configured and Deployed Auto-Attendant in Teams for large firm.
- Created and monitored Exchange, Teams, Sharepoint, One Drive Data Archival and retention policies.
- Creating Sharepoint Sites, managing storage quota and sharing permissions and access issues.
- Assisted SPO Admins with provisioning and optimizing storage cost for large data in SPO Admin Center.
- Reading and Analyzing various logs such as Compliance Audit logs, Exchange Message Trace, HAR, Fiddler.
NTT Data
Senior Helpdesk Associate
01.2021 - 01.2023
Job overview
- Worked under VTB as a Senior Helpdesk Associate for Amgen Process
- Learnt Deploying Apps from SCCM and troubleshooting with 1E Client
- Learnt about Autopilot Devices, Enrollment and App Installation and Troubleshooting via Airwatch Console
- Learnt about AWS Client and Login Troubleshooting
- Gained knowledge about ticketing tool ISM 'IT Service Management'
- Collaborated With Remote Resolution Team for Software Activation and Priority tickets
- Troubleshooted MS Outlook, Excel Plugins, Software Deployment & Activation Issues
- Managed Employee Device Enrolment and Onboarding
- Got Experience with Remote Tools like LMI for configuring Corporate and Amazon Web Services (AWS) Devices
- Got Recognized for learning process quickly and delivering exceptional stack performance
- Enrolled for Crio.do fellowship and developed web designing skills using advanced framework like React
- Professional Hands-on Skills developed in JS, ReactJS, Hooks, Router, Bootstrap, Material UI, Versioning System Tools (GIT), Responsive Designing, ES6, CURL, Figma, Optimization Techniques, Hashing, Tokenization, Postman, Node JS, MongoDB, Express JS, Unit Testing, Jest Framework
Teleperformance
Subject Matter Expert
01.2018 - 01.2021
Job overview
- Worked as Subject Matter Expert for ADOBE Photography Team for Installation, Removal and Troubleshooting Adobe Products
- Gained Excellent Product Knowledge within short span of work time
- Acknowledged and awarded for Highest Customer Satisfaction Achiever on Production Floor
- Promoted to Subject Matter Expert within a year of joining due to exceptional performance
- Gained professional knowledge for photo editing and development tools such as Lightroom, Photoshop, Bridge both on Windows and Mac based system and their respective Mobile versions
- Gained knowledge regarding remote access and troubleshooting apps like Bomgar, Zoom and Blue Jeans
- Managed agent Login hours via TP Pulse and monitored agent login sessions while assisting them to keep target AHT
- Groomed Agents in Pre-shift and Post shift and delivered process knowledge, target KPI scores, product troubleshooting guidance and customer handling tips
- Analyzed user Dsat's and coached agents on basis of lack of knowledge or skill set to tackle such issue in future
- Participate in periodic skill development tier 2 tech 2 tech meetings to work on emerging issue and resolution
- Collaborated with senior tier team to identify and prioritize new concepts for technical troubleshooting and escalation for newly released apps version
- Reported discovered bugs and known issues to Tier2 while working with escalated cases
Digital Web Developers
Junior Web Developer
01.2016 - 01.2018
Job overview
- Provided technical support for US & UK based clients at Spyhook LLC
- Promoted to Team Leader for technical group and trained 5 freshers for 6 months
- Gathered End to End Knowledge of Windows / Mac / Chromium based OS
- Worked as Technical Support Executive for voice / email / chat based clients
- Knowledge of Sales Report Generation
- Team Roster / Job Assignment / Event Management
- Adobe E-sign / Right Signature document management and report generation for sales
- Worked under SPYHOOK IT SOLUTIONS PVT +2y and Digital Web Developers +1y and gained web developing / web hosting skills and website building skills
- Worked on Amazon Web Services (AWS) / GoDaddy Web Hosting / C-Plex, Big Rock, Digital Ocean, Namecheap, 1&1 IONOS, Freenom
- Developed Social Media Marketing skills through Social Media websites like YouTube, Facebook, Twitter
- Knowledge of tools like Google Webmaster, Google Analytics, Google AdWords, Google Search based Keyword Tool, SEO tools
- Worked on sale lead generation via Yahoo Gemini, Google Adwords and Microsoft Bing search engines
- Knowledge of IRS Microsoft Windows Server setup and troubleshooting
Education
KV Visakhapatnam
Intermediate from PCM
University Overview
GPA: Percentage 72%
KV-No 1 AFS JamnagarJamnagar, Gujarat
Inter
University Overview
GPA: Percentage 70%
IETE
Bachelor from Computer Science
University Overview
GPA: CGPA 7.50
Skills
- Active Directory
- End Point Configurations
- GIT / Github
- Hardware Troubleshooting
- Javascript/HTML/CSS3
- Mailbox Migration
- MDM
- MS Teams Admin
- Networking Fundamentals
- Office 365 Admin
- Photoshop
- PowerShell Scripting
- Proxy, DNS, DHCP, RDP, VPN , SSL/TLS
- Remote Resolution
- SharePoint /One Drive Admin
- Software Debugging
- Visual Studio Code
- Win/Mac Support
Certification
- Full-Stack Web Developer
- ITIL 4 Foundation Certification
- Operations Management: Operations and the Organization
- ITTM Networking & Telecommunication Certification
Accomplishments
- Successfully led the deployment of a company-wide Office 365 migration, ensuring minimal downtime and seamless user transition.
- Worked independently as game developer and graphic designer on UNITY 3D, Blender, Unreal & Cry Engine platforms.
- Early Promotion at previous firms due to exceptional performance.
- Acknowledged and awarded for Highest Customer Satisfaction Achiever on Production Floor.
- Developed custom CMD/PowerShell script to automate routine work saving hours in manual labor.
- Awarded “Rockstar Award” under R&R for Exceptional Performance & consistently exceeding IT support KPIs.
Interests
Timeline
Senior Support Engineer
Concentrix
12.2023 - Current
Senior Helpdesk Associate
NTT Data
01.2021 - 01.2023
Subject Matter Expert
Teleperformance
01.2018 - 01.2021
Junior Web Developer
Digital Web Developers
01.2016 - 01.2018
KV Visakhapatnam
Intermediate from PCM
KV-No 1 AFS Jamnagar
Inter
IETE
Bachelor from Computer Science
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