Vipin Negi

Work History

Concentrix

12.2023 - Current

Crio

10.2022 - 12.2023

Enrolled for Crio.do fellowship and developed web designing skills using advanced framework like React JS
Professional Hands-on Skills developed in JS, ReactJS, Hooks, Router, Bootstrap, Material UI, Versioning System Tools (GIT), Responsive Designing, ES6, CURL, Figma, Optimization Techniques, Hashing, Tokenization, Postman, Node JS, MongoDB, Express JS, Unit Testing, Jest Framework
Developed, coded, modified and debugged application programs of varying degree of complexity with full independence.
Enhanced user experience by developing responsive web designs for seamless cross-device compatibility.
Integrated third-party APIs seamlessly for enhanced functionality and improved user experience.
Learned new emerging technologies and took initiative to offer technical direction and creative solutions.

NTT Data

01.2021 - 01.2023

Worked under VTB as a Senior Helpdesk Associate for Amgen Process
Learnt Deploying Apps from SCCM and troubleshooting with 1E Client
Learnt about Autopilot Devices, Enrollment and App Installation and Troubleshooting via Airwatch Console
Learnt about AWS Client and Login Troubleshooting
Gained knowledge about ticketing tool ISM 'IT Service Management'
Collaborated With Remote Resolution Team for Software Activation and Priority tickets
Troubleshooted MS Outlook, Excel Plugins, Software Deployment & Activation Issues
Managed Employee Device Enrolment and Onboarding
Got Experience with Remote Tools like LMI for configuring Corporate and Amazon Web Services (AWS) Devices
Got Recognized for learning process quickly and delivering exceptional stack performance

Teleperformance

01.2018 - 01.2021

Worked as Subject Matter Expert for ADOBE Photography Team for Installation, Removal and Troubleshooting Adobe Products
Gained Excellent Product Knowledge within short span of work time
Acknowledged and awarded for Highest Customer Satisfaction Achiever on Production Floor
Promoted to Subject Matter Expert within a year of joining due to exceptional performance
Gained professional knowledge for photo editing and development tools such as Lightroom, Photoshop, Bridge both on Windows and Mac based system and their respective Mobile versions
Gained knowledge regarding remote access and troubleshooting apps like Bomgar, Zoom and Blue Jeans
Managed agent Login hours via TP Pulse and monitored agent login sessions while assisting them to keep target AHT
Groomed Agents in Pre-shift and Post shift and delivered process knowledge, target KPI scores, product troubleshooting guidance and customer handling tips
Analyzed user Dsat's and coached agents on basis of lack of knowledge or skill set to tackle such issue in future
Participate in periodic skill development tier 2 tech 2 tech meetings to work on emerging issue and resolution
Collaborated with senior tier team to identify and prioritize new concepts for technical troubleshooting and escalation for newly released apps version
Reported discovered bugs and known issues to Tier2 while working with escalated cases

Digital Web Developers

01.2016 - 01.2018

Provided technical support for US & UK based clients at Spyhook LLC
Promoted to Team Leader for technical group and trained 5 freshers for 6 months
Gathered End to End Knowledge of Windows / Mac / Chromium based OS
Worked as Technical Support Executive for voice / email / chat based clients
Knowledge of Sales Report Generation
Team Roster / Job Assignment / Event Management
Adobe E-sign / Right Signature document management and report generation for sales
Worked under SPYHOOK IT SOLUTIONS PVT +2y and Digital Web Developers +1y and gained web developing / web hosting skills and website building skills
Worked on Amazon Web Services (AWS) / GoDaddy Web Hosting / C-Plex, Big Rock, Digital Ocean, Namecheap, 1&1 IONOS, Freenom
Developed Social Media Marketing skills through Social Media websites like YouTube, Facebook, Twitter
Knowledge of tools like Google Webmaster, Google Analytics, Google AdWords, Google Search based Keyword Tool, SEO tools
Worked on sale lead generation via Yahoo Gemini, Google Adwords and Microsoft Bing search engines
Knowledge of IRS Microsoft Windows Server setup and troubleshooting