Sangram Abhang
Customer Success Account Manager
Mumbai
Summary
Seasoned IT Professional with 10+ years of experience in designing, architecting, and implementing Digital Workplace infrastructure and cloud security and customer Management. Committed to fostering inclusive work environments and improving user experiences with modern intelligent solutions. Specializes in Azure IaaS/PaaS/SaaS, Cloud Computing, ADFS, Windows Networking, Active Directory, and Virtualization, AKS, Kubernetes
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Support Engineer
Convergys India Pvt Ltd
- Expertise in Planning, Deploying, Managing and troubleshooting Direct Access with Single-site (with PKI and without PKI), single site with Load Balancing and Multi-site Configuration.
- Outbound Calling (US/UK) customers. Isolating the issues, troubleshooting them and provide complete resolution to the problems on MS Windows server 2003, 2008, 2008 R2, 2012 ,2012 R2 etc.
- Daily work tasks included working on Active Directory integrated DNS replication, DNS Auditing and Scavenging, Internal and Internet Connectivity within Domain, Network bandwidth utilisation and performance, Authentication (RADIUS), Importing and Exporting Certificates using different methods (Auto Enrolment, Web Enrolment) Creation of Custom Templates
Support Engineer
Microsoft India (R&D) Pvt.Ltd
03.2014 - 06.2019
- Proactive support towards customers Azure Infrastructure needs.
- Architecting azure solutions for customers to migrate from OnPrem to Azure cloud.
- Proactive training deliveries to customers to ramp up with azure cloud technologies.
- Supporting and managing customer requirements for troubleshooting any Windows Networking Related Components.
- Helping and understanding customer requirements and delivering solutions to the problems.
- Understanding Customer expectations and delivering solutions based on the Process and engaging proper resources to assure resolution to the problem.
- Working closely with Technical Account Managers from Microsoft to make sure the customer requirements are met with ensuring customer satisfaction.
Cloud Solution Architect, Azure Infrastructure
Microsoft India (R&D) Pvt.Ltd
06.2019 - 08.2024
- Cloud Solution Architect with extensive background across IT Service Management, Infrastructure Governance and Security Operations.
- Working closely with Enterprise Information Security Officers and Operational Security teams to provide security, compliance, and risk management guidance for Microsoft Azure-based workloads.
- Driving architectural improvements and standardisation for the infrastructure/security environments.
- Work in collaboration with the Sales Team to close deals from a technical standpoint, creating SOW and POC for the customers.
- Lead the Engagement for Genpact to Assess, Design and Implement their Current Azure Infrastructure and remodel it using Cloud Adoption Framework for Assessment, Design, and Implementation.
- Lead Cloud Adoption Framework at TECH Mahindra India, for redesigning their Landing Zone in Azure for Migration of workloads.
- Orchestrated and Lead as a Architect for Data center Migrations and Landing zone design and implementation for a Major Airline in India.
Customer Success Account Manager
Microsoft
08.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- 4 Successful Renewals of Microsoft Unified.
- Managed Strategic, S500 accounts across manufacturing Sector
Education
M.B.A - Marketing
Indira Global Business School
PuneMsc - Computer Science
Indira College Of Commerce and Science
WakadSkills
- Identity and Access Management
- Azure AD Connect
- ADFS
- Identity Governance
- Intune
- Microsoft 365
- Azure MFA
- Azure Iaas/SaaS/PaaS
- Azure AD B2C/B2B
- Microsoft Defender Endpoint
- Powershell
- Active Directory
- Windows Networking
- TCP/IP
- Docker and Container
- DNS
- DHCP
- Azure VPN
- Always On VPN
- Direct Access
- Kubernetes
- AKS
- Azure Arc Backup and recovery
- Cloud architecture design
- Disaster recovery planning
- Cost optimization
- Hybrid cloud management
- Infrastructure migration and Planning
- Customer relationship building
- Customer account management
- Strategic planning
- Revenue growth
- Account management
- Microsoft Well Architected and Cloud Adoption Framework
- Azure Arc
Certification
Microsoft Certified Azure Solutions Architect Expert AZ 303 and 304
Accomplishments
- Star Rookie - Architects of Excellence (ACE) - Azure Active Directory Microsoft
- Star Performer - ACE Microsoft
Timeline
Customer Success Account Manager
Microsoft
08.2024 - Current
Cloud Solution Architect, Azure Infrastructure
Microsoft India (R&D) Pvt.Ltd
06.2019 - 08.2024
Support Engineer
Microsoft India (R&D) Pvt.Ltd
03.2014 - 06.2019
Senior Support Engineer
Convergys India Pvt Ltd
M.B.A - Marketing
Indira Global Business School
Msc - Computer Science
Indira College Of Commerce and Science
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