ASIM MUJAHID MD
HYDERABAD
Summary
Seek to improve profitability Achieve high standard customer satisfaction during into high performance.
Results-driven customer service and payments professional experience in delivering exceptional client experiences, managing payment processes, and ensuring seamless transactions. Proven track record of resolving customer complaints, improving process efficiency, and driving business growth. Skilled in payment processing, customer relationship management, problem-solving.
Overview
10
10
years of professional experience
Work History
Senior Process Enabler
Tata Consultancy Services Limited
05.2018 - Current
- Working as a Subject Matter Expert for UK Telecom Process.
- Providing FTTP connection and internet services to UK Customers.
- Checking the stuck orders and resolving them immediately.
- Handling Escalation emails and providing solution.
- Improving Quality of team member and giving them proper knowledge of process.
- Monitoring team performance and guiding them to follow right steps.
- Responsible to maintain team Production and Quality.
- Taking new process updates from clients and briefing to entire team.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Documented investigation results including root cause analysis and corrective action recommendations.
- Reviewed customer complaints and conducted investigations for determining root cause analysis.
- Conducted internal audits to measure adherence to established QA standards.
Senior Analyst
Wipro Ltd.
08.2016 - 03.2018
- Provided L1 and L2 infrastructure support.
- Responsible for on call support and worked on incident tickets.
- Responsible for Desktop, Network and Outlook Support & Troubleshooting user issues.
- Providing necessary help/training to IT helpdesk/Telecom support personal to resolve day to day issues.
- Adhered company defined incident management tool.
Education
B. Tech -
AMS COLLEGE OF ENGINEERING
Avadi, Chennai12th -
SRI CHAITANYA JR KALASALA
Andhra PradeshSkills
- Adaptability
- Hard working
- Honest
- Flexibility
- Ms Office
- Excel
- Outlook
- Data entries
- Basic C
- C
- JAVA
- CCNA
Accomplishments
- Received outstanding performance certificates from Client twice a year.
- Lead the team and Won the target completion awards.
- Presented a paper on 'VOIP Mobile' during intra department competition.
Personal Information
- Date of Birth: 03/05/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Extracurricular Activities
Member of NSS Participated in Effort acknowledged by the Global Cancer Concern India (GCCI)
Hobbies and Interests
- Playing badminton
- Playing cricket
- Bike riding
Projects
Security Analysis of a single sign-on mechanism for distributed computer networks
Training
- HCL TECHNOLOGY LIMITED, Chennai, 1 week
- One day industrial visit, SRIHARIKOTA, ISRO
Disclaimer
I consider myself familiar with information technology aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- Hindi
- Telugu
- Tamil
- Urdu
- English
- Hindi
- Telugu
- Tamil
- Urdu
Course Completion
CCNA AND CCNP, Sansbound networking school, 8 months
Languages
English
First Language
Hindi
Proficient
C2
Telugu
Advanced
C1
Tamil
Advanced
C1
Timeline
Senior Process Enabler
Tata Consultancy Services Limited
05.2018 - Current
Senior Analyst
Wipro Ltd.
08.2016 - 03.2018
B. Tech -
AMS COLLEGE OF ENGINEERING
12th -
SRI CHAITANYA JR KALASALA