Dedicated and experienced in Order Management activities. Well versed and
knowledgeable in Order to cash cycle
Having good technical skill in Excel such as Data Validation, Conditional Formatting, V look up, H look up, Excel Formulas, Pivot Tables, Pie charts and Bar charts. Also works in MS Office-Word and MS Power Point
Hands on experience in Front-Line Manager work
Awarded by AVP for best process trainer and assisting in manager role
A team player with an upbeat attitude and a willingness to stay until the work is done
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Developer
Genpact Pvt Lmt
Kolkata
12.2020 - Current
Currently working in Order Management and Master Data activity under OTC.
Working experience in P2P (Procurement To pay) cycle
Implemented a Lean methodology that reduced additional effort, time and improved quality standards
Working role is Subject Matter Expert (SME) and Process trainer
Handling client calls and cascade within the team
Analyzed existing business processes to identify areas for improvement, cost reduction, and increased efficiency.
Created process documentation including flowcharts, SOPs, job aids and work instructions.
Monitored KPIs related to process performance in order to detect any issues or potential problems early on.
Provided training to staff on newly implemented processes and procedures.
Prepared presentations summarizing findings from investigations into process issues.
Preparing score card report, Audit report, Monthly Volume report, internal client reports and RCA (Root Cause Analysis)
Education
SAP FICO - Financial Accounting
ICA Edu Skills Pvt Ltd
Kolkata
03-2024
Event Management -
Bigfat
Kolkata
08-2020
Bachelor of Commerce - Financial Accounting
Umeschandra College
Kolkata
06-2019
Certified Industrial Accounting Course -
ICA Edu Skills Pvt Ltd
Kolkata
04-2018
High School Diploma -
St Dominic Savio
Howrah
06-2016
Skills
Communication Skills
Best Practices
Training Oversight
Lean Six Sigma
Microsoft Excel
Reports Analysis
Project Design
Fast Learner
Ability to work under pressure
Accomplishments
Client appreciation for the best Lean implementation
Awarded By Assistant Vice President for managing the team in critical condition in absence of Supervisor
Languages
Hindi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
German
Beginner (A1)
A1
Urdu
Beginner
A1
Bengali
Intermediate (B1)
B1
Certification
Agile
Lean Six Sigma
Artificial Intelligence (AI)
Timeline
Process Developer
Genpact Pvt Lmt
12.2020 - Current
SAP FICO - Financial Accounting
ICA Edu Skills Pvt Ltd
Event Management -
Bigfat
Bachelor of Commerce - Financial Accounting
Umeschandra College
Certified Industrial Accounting Course -
ICA Edu Skills Pvt Ltd
High School Diploma -
St Dominic Savio
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