Asit Sarkar
Software Engineer - Application Support
Pune
Summary
Experienced Software Engineer with 12 years of IT experience with emphasis in Application Support for Investment Banking Domain. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work History
Associate Software Engineer
Citicorp Services India Limited
Pune
02.2019 - Current
- Project :- Regulatory Reporting
- Onboarding regulatory applications like MIFID-II, ACT, SFTR Regulations for Production Support activities.
- Proactive monitoring setup of all required applications using various tools like Shell Script, MongoDB and integration with ITRS Geneos.
- Ensure Reporting requirements and SLAs are met for various Streams of reporting
- Handle day to day incidents and involve all required parties for a quick remedy and resolution
- Ensure all stake holders are notified via appropriate channels and methods during any major incident or any major activities related to the regulatory application
- Make use of available monitoring tools to set robust and thorough automatic alerting mechanism for any critical, non-critical potential issues
- Start of day, Middle of day, End of day status to be recorded for the application including volume status of each reporting stream and share with stake holders
- Record every Production activity, issues with service now tickets and liaise with Development team to fix frequently arising issues
- Support Releases for the Regulatory applications on weekend and ensure a smooth deployment and sanity is carried out including SOW checkouts
- Own and carry out Disaster Recovery Activity for the application as per the requirement of the organization which includes planning out the activity with technical teams such as DevOps, Developments, ensure all steps are recorded and a smooth activity is carried out
- Ensure all tests are performed and evidences are recorded, also all business users are notified
- Ensure a clean bug free production environment
- Ensure all ITRS Geneos monitoring is tagged with Knowledge Articles which should include subtle action steps for a rapid action and recovery of any Prod issues
- Ensure FRD, Application Knowledge Sharepoint is Up-to-Date.
Application Support Engineer (Sr. Analyst)
Deutsche Bank Of India
Pune
01.2016 - 02.2019
- Project :- Global Prime Finance ( Prime Reporting Team -CPORTDW )
- Responsible for handling all issues, incidents, day-to-day activities, Client requests.
- Proactive monitoring of daily batches and ensuring the reports are delivered to the clients within the desired SLAs
- Handling critical production issues that could be a job failure, database performance issue, and failure in report generation, failure in report distribution, server failure etc
- All leading to an impact on the SLAs and ensuring that all issues are sorted and handled within the SLA
- Using robust monitoring setup , detect issues as earliest as possible and if we noticed a SLA miss, notify the users / clients well in advance of the same with a sophisticated communication and provide updates to the same along with close to accurate calculated ETA
- Raising / handling incidents that may arise because of any of the above issues and if required involve an Incident Manager and all the required teams on bridge for a speedy service recovery.
- Communicated with clients to define business impact during Outages with updates on timely manner.
- Setup proper alert mechanism with the help of tools like ITRS Geneos and Control M to have broader visibility of the system processes, report generation etc
- Guide the L1 team to monitor the Geneos alerts and steps to handle the alerts
- Keeping a track of issues/incidents and raise it to development team for a permanent fix.
- Also initiating tuning of alerts/processes and eye for improvement
- Automate frequent manual tasks by writing shell scripts or create a job in Control M with appropriate approvals
- Participate in Disaster Recovery of various applications.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
Production Support Engineer
Vodafone Shared Services India Pvt Ltd
Pune
11.2013 - 01.2016
- Migrated Production Support Activities from Germany to Pune for Vodafone Germany Project.
- Created documentation for End to End flow of the Billing Application for Vodafone Germany.
- Create Standard Operating Procedure document for Customer Query handling.
- Was responsible for Monitoring and maintaining Billing applications to ensure that they are running smoothly.
- Troubleshooting and resolving technical issues related to the applications.
- Create Knowledge Base for issue handling and incident tracker to identify frequent issues.
- Participate in Disaster Recovery activities and ensure Application DR is completed successfully.
Programming Analyst, Controller
Amdocs Development Centre India
Pune
02.2011 - 11.2013
- Tools : Quality Control , Clarify Ticket, , Toad for Oracle, Unix box, HP Diagnostics .etc
- Project :- Amdocs Ensemble Billing and Usage Processing Module
- Amdocs Ensemble is a UNIX based system designed for telecom service providers
- Module :- Usage Processing and Billing
- Level 2 Application Support activities including investigating daily incidents and service requests that occur in the Usage Processing and Billing backend
- Fixing the issues by writing and running SQL scripts and shell scripts
- Analyzing the impacts assessment of an issue and notify the appropriate team.
- Involve in automation of the most frequent issues that arises.
- Raise issues, which seem like a code problem by analyzing and backtracking the path of the issue and going into code.
Education
Master of Science - Comp, Computer Science
Indira College of Commerce And Science
Pune 06.2009 - 05.2011
Bachelor of Science - Computer Science
Indira College of Commerce And Science
Pune 06.2006 - 06.2009
High School Diploma -
PDA Sangvi Higher Secondary School
Pune 04.2001 - 04.2006
No Degree - Maharashtra Board School Education
Sindhu Vidya Bhawan School
Pune 04.2001 -
Skills
Operating Systems: Windows, Linux , Unixundefined
Playing and Watching Football
I am passionate about sports especially Football and have been playing from a very early age.
I have also represented my school, college and a local football club. I believe football or any sports involving a team builds a good character and strong leadership quality along with the understanding of importance of team work.
I take time out on weekend to play football with my friend and colleagues.
I also love to watch football matches especially the European Champions League and of course the FIFA events.
Timeline
Associate Software Engineer
Citicorp Services India Limited
02.2019 - Current
Application Support Engineer (Sr. Analyst)
Deutsche Bank Of India
01.2016 - 02.2019
Production Support Engineer
Vodafone Shared Services India Pvt Ltd
11.2013 - 01.2016
Programming Analyst, Controller
Amdocs Development Centre India
02.2011 - 11.2013
Master of Science - Comp, Computer Science
Indira College of Commerce And Science
06.2009 - 05.2011
Bachelor of Science - Computer Science
Indira College of Commerce And Science
06.2006 - 06.2009
High School Diploma -
PDA Sangvi Higher Secondary School
04.2001 - 04.2006
No Degree - Maharashtra Board School Education
Sindhu Vidya Bhawan School
04.2001 -
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