Aslam K. Basha

• Providing technical support to internal teams on various software packages

• Providing technical guidance during product launches ensuring successful outcomes

• Documented best practices for future reference when building similar applications

• Troubleshoot program and system malfunctions to restore normal functioning.

• Responsible for the deployment on Linux for Dev/ QA, Staging productions environment

• Administration of PingOne (SSO) and integration of different application into slack workspace

• Managing Users in Unified Manage Engine and deployment of softwares through

• Automated scripts

• Onboarding/offboardings users from Jira portal through BetterCloud

• Providing access to users in all AWS accounts, with respective permission

• Creation of S3 buckets as part of project requirement

• Driving troubleshooting calls whenever Application functionality is down, Coordinate

• With different teams for resolving issues.

• Performing periodic schedule maintenance activity

• Performing Day to Day house keeping tasks by using tools & scripts, Monitoring Performance alarms including disk space, CPU utilization and service status using Jenkins jobs.

• Managed environments DEV, UAT, Pre Production and Production for various releases and designed instance.

• Good knowledge with Cloud infrastructure of AWS(Amazon Web services) like EC2, IAM, S3, Auto scaling, Load Balancing.

• Deployment of patches to the users systems through Unified Managed Engine.

• Provided L1&L2 support to internal business users
• Work closely with business in managing day-to-day issues, resolving user queries
• Provide off hour support as needed for maintenance
• Perform daily health check of applications, job schedules and infra supporting the applications
• Ensure infra has adequate capacity and are refreshed on a periodic basis
• Managed excellent relationship with IT operations and business partners to optimize application performance and cost effective solutions
• Maintained appropriate software design, developments and documentation
• Managed all the support activities adhering to technical, security and compliance standards
• Supported different application environment servers (Production & Staging)
• Supported 10+ Applications which includes Mission, Business Critical categories
• Performed Weblogic/Websphere deployment for our supported applications
• Worked with Middleware Support and upgraded EOL softwares in our supported applications
• Monitoring Server Hardware and application running on the server
• Daily Reports have been sent in a timely manner to report users about application status

• Trend Analysis have been done for reoccurring alerts by following up with respective teams
• Supporting the in-house Arcserve products and resolving customer issues within SLA
• Experience working on projects using Agile methodologies
• Troubleshooting the issues which we are getting in the production and resolving as per the SLA
• Handling the crisis bridge effectively and resolve the issue to reduce the MTTR timings
• Expertise in troubleshooting of java based applications and necessary configurations
• Managed and responded promptly to all monitoring alerts and crisis bridges to reduce MTTR

• Delivered support training to help customers learn key features of applications
• Formulating new ideas to improve IT services by executing different projects as per the Operations requirements
• Monitor systems and analyze security system logs, security tools and available data sources to identify attacks
• Develop and maintain an enterprise-wide information security awareness, education, and training program
• Troubleshooting LAN/WAN Connectivity issues of Corporate Network
• Troubleshooting Firewall issue related from client-side location, when pulling of data from Aloha Insight (Azure)
• Network, Hardware and software related support for both Head office and regional offices by telephone and electronically
• Configuring Cisco & Fortinet routers and access points for client VPN connectivity
• Knowledge on RIP v1 & v2, IGRP, EIGRP, OSPF, IS-IS, GRE & BGP
• Strong knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP), Routing and Switching
• Rolled out installation and managing Arista networks a cloud based Wireless Access points across all GCC countries
• Provide support to Manager-IT in managing daily Operations and Handling of end-end IT Technical issues related to clients
• Deploying and configuring virtual machines
• Creating, deploying, managing clones and templates
• Snapshot and Template management
• Reconfiguring and managing virtual machine HDD, Memory, vCPU
• Monitoring Server Hardware and application running on the server
• Experienced in Amazon EC2 setting up instances and setting up security groups
• Analysis of CPU, Memory, Disk, Network of ESX Servers & Windows Servers on monthly basis and responsible for annual growth capacity plan
• Perform security analysis to ensure security systems are effective in meeting integrity standards
• Maintaining High Degree of Client satisfaction
• Develop business processes including the implementing data/internet, security, auditing and implementation of best practices