Asma Begum

• Firewall Configuration and Troubleshooting:Demonstrates proficiency in configuring and troubleshooting major firewall brands like FortiGate, Palo Alto, juniper, and Sophos.
  Covers a wide range of firewall features, including NAT/PAT, routing, access policies, user-based authentication, VPN, web filtering, application control, antivirus, intrusion prevention systems (IPS), and DDoS protection.
  
• VPN Tunnel Configuration and Troubleshooting:Expertise in both IPsec and SSL VPN tunnels, indicating a deep understanding of secure remote access and network connectivity.
  
• SD-WAN Configuration and Troubleshooting:Proficiency in configuring and troubleshooting Software-Defined Wide Area Networks, a modern approach to networking that offers flexibility and efficiency.
  
• Load Balancer Configuration and Troubleshooting:Experience with F5 and BIG-IQ load balancers, demonstrating knowledge of load balancing techniques and device management.
  
• Problem-Solving and Troubleshooting:Ability to independently analyze, solve, and correct network, software, and hardware issues in real-time, showcasing strong problem-solving skills.
  
• Ticket Management:Experience in addressing and resolving tickets, indicating effective communication and customer service skills.
  

• Deploying firewalls, Maintenance, and monitoring.

• Choosing and configuring appropriate firewall solutions based on specific requirements. • Setting up firewall rules and policies to control traffic flow.

• Deploying firewalls, maintenance, and monitoring.

• Troubleshooting firewall-related issues and performing necessary repairs.

• Configuration and troubleshooting of VPN tunnels (IPsec Tunnel and SSL VPN).

• Developing and implementing security policies related to firewall usage.

• Expertise in firewall technologies and platforms (e.g., Fortinet, Palo Alto Networks, Sophos).

• Assembling/Troubleshooting/Software Installation/OS Installation/Network Configuration.

• Endpoint Detection and Response (Sophos, TrendMicro)

• Documenting firewall configurations and procedures.

• Address and resolve Helpdesk tickets with respect to hardware, software, and networking. • Excellent analytical and problem-solving skills. • Effective communication and collaboration skills.

• Provided technical support for end-user device and network issues.
• Worked as a frontline technical helpdesk agent for international clients.