ASMA BEGUM

• Administered system configurations and updates, ensuring optimal performance across all servers.

• Led troubleshooting efforts for complex network issues, reducing downtime significantly.

• Developed and implemented security protocols, enhancing data protection measures company-wide.

• Mentored junior administrators, fostering skill development and knowledge sharing within the team.

• Streamlined system monitoring processes, enabling proactive identification of potential issues before escalation.

• Optimized backup solutions, improving recovery time

• Maintain inventory and asset configuration documentation objectives for critical systems.

• Coordinated software deployment processes, achieving seamless integration with existing infrastructure.

• Evaluated emerging technologies, recommending upgrades to improve operational efficiency.

• Proactively manage and maintain server, network and firewall systems

• Design, install and configure internal and customer facing servers, network devices and firewalls.

• Mentor / cross train team members on existing and new technologies

• Adminster and suport core Microsoft, Cisco, Citrix and VMware tecnologies

• Installing, configuring, and maintaining Windows/Linux servers and desktop systems.
• Monitoring network performance and ensuring system availability.
• Providing technical support to end users and resolving hardware/software issues.
• Managing user accounts, passwords, and access permissions.
• Installing, configuring, and troubleshooting computer hardware/software issues.
• Performing regular system backups and data recovery when required.
• Monitoring antivirus software and implementing security updates.
• Assisting in the installation, configuration, and maintenance LAN/WAN networks.

• Technical support: Provide technical support to end-users for both hardware and software problems.

• User management: Create, modify, and manage user accounts, including setting up email and access permissions.

• Onboarding/offboarding: Assist with the technical aspects of employee onboarding and offboarding.

• Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps

• Assisting senior staff: Work under the guidance of senior administrators on projects and to help optimise network performance.

• Administered and maintained Windows and Linux server environments to ensure high availability and performance.
• Performed routine system backups and managed disaster recovery operations to minimize data loss.
• Monitored system performance and implemented improvements to optimize network efficiency and security.
• Collaborated with senior administrators to deploy software updates and patches across the infrastructure.