Asma FATIMA

Served as technical lead at Cognizant, overseeing complex system implementations and integrating technology solutions seamlessly.

• 5+ professional experience with Exchange and Office 365 and Mobile device Management.
• Troubleshot mail flow problems across Exchange 2013, Exchange 2016, and Exchange 2019.
• Monitored Exchange server performance, Exchange services, and messaging queues to ensure optimal Mail flow.
• Performed Exchange mailbox administration which includes transferring mailboxes between servers and restoring mailboxes to previous states.
• Experience in handling mail routing and mail-flow related issues.
• Knowledge of Active Directory including Exchange attributes to manage the environment through AD. User Administration – Creation, Modification, and deletion of Mailboxes, Distribution Lists & O365 groups.
• Worked on managing MDM tools – MobileIron & Intune.
• Configure client application (MobileIron) on iOS & Android devices
• Worked on mail sync issues on devices (iOS native Mailbox & Gmail mail app).
• Managing DEP related issues (Apple Business Manager).
• Handling Microsoft teams related issues for Android & iOS devices.
• Troubleshooting on Spam and Phishing emails related issues.
• Sound knowledge of email clients like Microsoft Outlook and OWA
• Utilize PowerShell for administration tasks and process automation Perform Email tracking to troubleshoot delivery problems
• Providing reports of DL membership, Manager of, Mailbox statistics, type of recipient, and PST extracts.

Provided technical support for GE as a Service Engineer at Microland, resolving issues to ensure seamless operations.

• Managed mobile devices using Microsoft Intune and MobileIron, ensuring security and compliance across the organization.
• Developed system architecture supporting scalable applications and services, enhancing overall system performance.
• Managed mobile devices using Microsoft Intune and MobileIron, ensuring security and compliance across the organization.
• Leveraged Microsoft Outlook and OWA for effective communication within teams and with clients.