Asma Sarkare

PROFESSIONAL SUMMARY CORE SKILLS PROFESSIONAL EXPERIENCE FedEx | Mumbai, India FedEx | Mumbai, India Uber India | Mumbai, India EDUCATION TECHNICAL SKILLS LANGUAGES

Detail-oriented Clearance Administrator with experience in import customs clearance, brokerage coordination, regulatory compliance, and customer service within FedEx operations. Skilled in managing time-sensitive clearance processes, identifying documentation discrepancies, handling customs queries, and escalating complex cases as per defined procedures. Experienced in MIS reporting (CEP) and customer data management using Excel. Seeking internal growth within global clearance and brokerage operations.

• Import Customs Clearance (India)
• Bill of Entry (BOE) Coordination
• Clearance Documentation Review
• Customs Queries & Escalation Handling
• Regulatory Compliance & Accuracy
• Inbound & Outbound Clearance Support
• Customer & Stakeholder Communication
• MIS Reporting – CEP (Customer Expert Programme)
• Customer Data Management in MS Excel
• Process Adherence & Deadline Management

Clearance Administrator
May 2024 – Present

• Handle import clearance administration for international shipments in compliance with FedEx SOPs and Indian customs regulations.
• Coordinate with customs brokerage teams for timely filing of Bills of Entry, ensuring documentation accuracy prior to submission.
• Proactively communicate with consignees to review and validate clearance checklists before shipment arrival.
• Identify documentation gaps, valuation issues, or customs anomalies, and escalate complex cases to senior or customs teams.
• Manage customs queries by ensuring on-time submission of required documents, reducing clearance delays.
• Prioritize high-impact shipments and maintain service timelines through proactive follow-ups.
• Support customer service objectives while maintaining strict regulatory compliance.

Customer Support Executive – International Process
April 2022 – May 2024

• Provided end-to-end support for international shipments, including booking, tracking, documentation, and delivery coordination.
• Managed import-related customer queries involving customs documentation, invoice amendments, GST & AD code updates, and refunds.
• Coordinated with internal clearance and operations teams to resolve shipment issues efficiently.
• Maintained MIS and customer tracking data in Excel to avoid disputes and improve follow-up efficiency.
• Handled both voice and non-voice channels, ensuring compliance with service standards and customer satisfaction.

Greenlight Expert – Driver Support
December 2021 – April 2022

• Supported drivers with onboarding, documentation, incentives, loans, and app-related queries.
• Managed high-volume interactions across multiple query types, requiring multitasking and clear communication.
• Ensured accurate guidance on policies and processes while maintaining service quality standards.