Asmita Kalyan Jadhav
Pune
Summary
Dynamic professional with extensive experience at Bajaj Life Insurance Company Limited, excelling in policy administration and customer relationship management. Proven track record in enhancing operational efficiency and achieving a 95% customer satisfaction rate through effective conflict resolution and data analysis. Committed to delivering exceptional service and driving continuous improvement.
Overview
2
2
years of professional experience
Work History
Executive- Policy servicing Central Operations
Bajaj Life Insurance Company Limited
Pune
03.2025 - Current
- Facilitated communication between vendors and branch operations to address document inquiries.
- Managed vendor queries through phone and email, ensuring timely, accurate responses.
- Authorized surrender and discontinuation payouts per company policies.
- Resolved technical errors raised by vendors to enhance operational efficiency.
- Oversaw end-to-end partial withdrawal processes to streamline operations.
Customer Service Executive
Aditya Birla Sun Life Insurance Company Limited
Pune
10.2023 - 02.2025
- Managed customer inquiries and policy service requests via phone, email, and in-person interactions, ensuring timely and accurate responses.
- Educated customers on life insurance products, policy benefits, and claim procedures, contributing to a 10% increase in customer retention.
- Maintained comprehensive and up-to-date records of customer interactions and transactions using CRM software.
- Assisted in the development and implementation of customer service policies and procedures to enhance service delivery.
- Analysed customer feedback to identify trends and areas for improvement, leading to targeted.
- Handle escalated customer issues, resolving complex inquiries and complaints to achieve a 95% satisfaction rate.
- Collaborate with cross-functional teams to streamline customer service processes and enhance policyholder experience.
Education
BBA -
Lokmangal College
Solapur, Maharashtra, India01.2020
HSC - Science
Vidya Mandir Junior College
Solapur, Maharashtra, India01.2015
SSC -
Vidya Sadhana Prashala
Solapur, Maharashtra, India01.2013
Skills
- Customer relationship management
- Conflict resolution
- Policy administration
- Regulatory compliance
- CRM software proficiency
- Data analysis and reporting
Timeline
Executive- Policy servicing Central Operations
Bajaj Life Insurance Company Limited
03.2025 - Current
Customer Service Executive
Aditya Birla Sun Life Insurance Company Limited
10.2023 - 02.2025
BBA -
Lokmangal College
HSC - Science
Vidya Mandir Junior College
SSC -
Vidya Sadhana Prashala