SHIVA KUMAR MOTHUKUPALLI
Hyderabad
Summary
Talented Executive with extensive experience in driving corporate success through analytics and cost-benefit analysis. Fostered positive corporate image by engaging with staff and customers, while identifying and promoting team contributors to facilitate growth. Mentored newer staff to close knowledge gaps and enhance overall performance.
Overview
3
3
years of professional experience
Work History
Client Support Executive- Account servicing- Banking Operation- WCAS
HSBC
05.2023 - Current
- Delivered customer support across diverse business segments to enhance client satisfaction.
- Investigation assistance and back-end support services to Branches.
- Performed quality assurance checks for multiple processes.
- Handled cross-functional customer requests and queries through multiple channels to ensure timely resolution.
- Segmented customers to provide tailored support for business clients, managing back-end processing and account maintenance including financial and non-financial transactions, deduplication, and address changes.
- Transaction monitoring, Account closure, blocking transactions.
Education
B.COM -
Indian School of Business and Management University
Nawapura, ChhattisgarhIntermediate -
Royal Junior College
Mehdipatnam, HyderabadSSC -
Triveni Vidya Niketan High School
Narsingi, HyderabadSkills
- Account servicing
- Customer support
- Customer relationship management
- Fraud Detection
- Compliance Monitoring
- Credit Risk Evaluation
- Financial transactions
- Process optimization
- Workflow Management
- MS Office
- Excel
- PowerPoint
- Attention to detail
- Team player
- Communication
Languages
English
First Language
Telugu
Proficient
C2
Hindi
Proficient
C2
Timeline
Client Support Executive- Account servicing- Banking Operation- WCAS
HSBC
05.2023 - Current
B.COM -
Indian School of Business and Management University
Intermediate -
Royal Junior College
SSC -
Triveni Vidya Niketan High School