Asmita Yadav
Executive
Noida,India
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results with 1 Year of experience in back office with major customer handling scenarios, conflict resolutions. Aiming to use my proven skills to effectively fill the best role in your company .
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Back Office Executive
EXL Service SEZ Noida
NOIDA, INDIA
06.2021 - Current
- Trained and on-boarded new team members and conducted evaluations to boost performance.
- Handling 60+ claims daily, with duties including taking care of WC claims daily for us insurance client.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
Script Writer, Freelance Content Writer
Advids
NOIDA, INDIA
06.2019 - 06.2021
- Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
- Conducted extensive internet research to provide facts and statistics for articles and blogs.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Brainstormed ideas to create useful content for clients.
Education
12th Standard - Commerce
Children's Senior Academy
Roorkee 03.2014 - 03.2015
Bachelor of Arts - Mass Communications
Delhi University
Delhi 03.2016 - 04.2019
10th Standard - All Subjects
ST. Gabriel's Academy
Roorkee 03.2012 - 04.2013
Skills
Customer relations and communications
Quality assurance
Cross-functional team collaboration
Creative problem solving
Client needs analysis
Claims reporting systems
Knowledgeable in Express [ECM] software
Accomplishments
- Leaded team of 5 staff members.
- Achieved 100% quality in more than 10+ work Flow
- Achieved Highest rating by working with accuracy and efficiency.
- Was trained in 10+ workflows.
- Supporting my supervisor by coordinating and also auditing work of the new heirs.
- Direct Client contact through E-mails , Calls and Chat.
- Was chosen as the best performer for 2 months .
Timeline
Back Office Executive
EXL Service SEZ Noida
06.2021 - Current
Script Writer, Freelance Content Writer
Advids
06.2019 - 06.2021
Bachelor of Arts - Mass Communications
Delhi University
03.2016 - 04.2019
12th Standard - Commerce
Children's Senior Academy
03.2014 - 03.2015
10th Standard - All Subjects
ST. Gabriel's Academy
03.2012 - 04.2013