ASNA BAQRI
New Delhi
Summary
Dynamic Customer Service Executive with a proven track record at CustomerUmbrella, excelling in high-volume environments. Leveraged strong communication and analytical skills to enhance customer satisfaction, achieving a 100% service score. Demonstrated leadership in managing client relationships and implementing effective solutions, driving significant improvements in service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
CustomerUmbrella (Pari Match)
11.2024 - Current
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Met demands of high-volume customer enquiries and exceeded performance targets.
Client Relationship Manager
NM Maintenance
Delhi
08.2021 - 08.2023
Aditya Birla & Max Life Insurance | [2021 - 2023]
- Managed end-to-end maintenance operations for banking facilities.
- Oversaw property upkeep, ensuring compliance with industry standards.
- Coordinated with banking officials to streamline maintenance workflows.
- Ensured seamless operational efficiency and client satisfaction.
Customer Service Representative
Allcargo Logistics
Varodra
02.2019 - 01.2020
- Company Overview: A provider of integrated logistics solution services
- Maintained monthly customer service score at 100%
- Implemented improved customer service processes, reducing refunds and customer dissatisfaction by 50%
- A provider of integrated logistics solution services
Education
Bachelor of Business Administration - Management
Jamia Millia Islamia
New Delhi, IN-DL04-2024
12th - Art
A Girl's I C D
Sambhal, UP05.2018
10th - Art
Sarwar Husain H S
Sambhal, UP05.2016
Skills
- Teamwork
- Leadership
- Communication
- Customer service
- Computer and software usage skills
- Creativity
- Quick learner
- Technical skills
- Problem-solving skills
- Quality control
- Data analysis
- Call control
- CRM software
- Marketing
- Email management
- MS Office
- Customer relationship management (CRM)
Accomplishments
- Contributed to good customer service
- I am proud because customers are always satisfied with me
- Saved money for the company
- I am proud of my intelligence
- Identified a problem and solved it
- I am proud of it because I'm a quick learner and solve my problem immediately.
Hobbies and Interests
- Photography
- Volunteer
- Reading Book
- Gaming
- Music
Languages
Hindi
First Language
English
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Timeline
Customer Service Executive
CustomerUmbrella (Pari Match)
11.2024 - Current
Client Relationship Manager
NM Maintenance
08.2021 - 08.2023
Customer Service Representative
Allcargo Logistics
02.2019 - 01.2020
Bachelor of Business Administration - Management
Jamia Millia Islamia
12th - Art
A Girl's I C D
10th - Art
Sarwar Husain H S
Similar Profiles
Sanjana BariSanjana Bari
Makeup Artist, PR, and Nail Technician at Arif & Pari ArtistryMakeup Artist, PR, and Nail Technician at Arif & Pari Artistry
Sarika KatkarSarika Katkar
Software Developer at Wipro PariSoftware Developer at Wipro Pari
Yasir JalgaonkarYasir Jalgaonkar
Member - Controls Software at Wipro PARIMember - Controls Software at Wipro PARI