Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Astha Agarwal

Vidisha

Summary

Dynamic Assistant Manager at Madhya Pradesh Gramin Bank with expertise in customer relationship management and financial analysis. Successfully enhanced customer satisfaction and retention through strategic initiatives, while effectively minimizing NPAs. Proven ability to lead teams and drive client acquisition, fostering a culture of excellence and engagement.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Madhya Pradesh Gramin Bank
Bhopal
02.2023 - Current
  • Oversee and manage the daily operations of the bank branch to ensure smooth workflow.
  • Develop and maintain strong customer relationships to enhance customer satisfaction.
  • Function as a passing officer, ensuring accuracy and compliance in transaction processing.
  • Handle office account maintenance and perform regular account reconciliation activities.
  • Lead efforts in customer retention and drive customer acquisition initiatives.
  • Supervise and coordinate with branch staff to achieve operational goals.
  • Organize financial literacy camps to educate and empower customers.
  • Work actively on loan recovery and follow-up processes to minimize non-performing assets (NPAs).

Education

Bachelor of Arts -

BUNDELKHAND UNIVERSITY
JHANSI , INDIA
05-2019

Skills

  • Customer relationship management
  • Transaction processing
  • Financial analysis
  • Loan recovery
  • Customer retention
  • Strategic Communication
  • Public Engagement
  • Client Acquisition Strategy

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Affiliations

  • Active participation in workshops
  • Addressing the training team on behalf of the bank

Timeline

Assistant Manager

Madhya Pradesh Gramin Bank
02.2023 - Current

Bachelor of Arts -

BUNDELKHAND UNIVERSITY

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Astha Agarwal