Astha Shukla

Zoetis required a unified online platform for hospitals and clinics to access diagnostic test data, enabling faster and more informed medical decisions.

• Led Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Coached team in Scrum practices and Agile principles as a servant leader.
• Collaborated with Product Owner on prioritization of product backlog items relevant to business goals.
• Eliminated team blockers through effective coordination with cross-functional teams.
• Analyzed Agile metrics such as velocity and burn-up charts to improve project predictability.
• Assisted in release planning and sprint execution for timely delivery of high-quality outputs.
• Encouraged collaboration among developers, testers, product owners, and stakeholders for seamless communication.
• Implemented continuous improvement strategies through regular retrospectives while upholding Definition of Done.

Project: Real-Time Bank Statement Spreading Platform

A real-time banking platform used by non-banking financial companies (NBFCs) to analyze transactions and support credit decision-making.

• Served as Scrum Master for cross-functional Agile teams, enabling consistent sprint delivery.
• Facilitated all Scrum events and ensured team alignment with sprint goals.
• Coached team members on self-organization, accountability, and Agile best practices.
• Collaborated with Product Owner to maintain product backlog refinement and sprint readiness.
• Identified and resolved risks, dependencies, and impediments impacting delivery timelines.
• Monitored and analyzed team performance metrics to improve velocity and predictability.
• Supported UAT coordination and release readiness to ensure smooth deployments.
• Promoted a culture of continuous improvement, transparency, and stakeholder engagement.
• Ensured compliance with Agile processes and organizational delivery standards.

Served as Scrum Master for Agile teams delivering payment accuracy solutions in healthcare and retail sectors.

Facilitated Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives to ensure timely sprint delivery.

Established Definition of Ready (DoR) to enhance quality standards for user stories prior to sprint commitment.

• Defined and enforced Definition of Done (DoD) to guarantee compliance and documentation before product release.
• Monitored team velocity by analyzing sprint performance and capacity planning for improved delivery predictability.
• Collaborated with Product Owner to maintain prioritized backlog aligned with business and regulatory goals.
• Identified and mitigated impediments, risks, and dependencies affecting sprint execution and timelines.
• Tracked Agile metrics such as velocity trends, burndown charts, and cumulative flow diagrams for performance assessment.

• Worked in C-ops with search and rescue team.
• Reported violations of rules, regulations, policies and procedures by identification of internal control deficiencies and recommend the initiation of investigative and corrective procedures.
• Processed PO and Non-PO invoices related to EMEA, APAC and NAM regions, ensuring correct matching to PO and coding of invoices.
• Processed priority invoices for various locations
• Identify and analyze aged invoices and take corrective action to ensure AP aging is within terms.
• Query Resolution- assist in responding to all internal/external queries in a timely manner.
• Prepared error file- For the wrongly processed invoices.
• Worked on hold reports of the vendor invoices.
• Worked on Duplicate Reports.
• Worked on Root Cause Analysis for the errors received in the team from on-shore to in order to avoid future errors and ensure to meet the quality parameters.

Bank - JPMC

• Managed daily clearing of ACH, WIRE, and preset payments, ensuring compliance with team's SLA.
• Processed and investigated incoming Credit Card Payments, contributing to accurate financial records.
• Successfully reduced daily aging payments through proactive management strategies.
• Reconciled out-of-balance issues and queries, maintaining financial accuracy and integrity.
• Facilitated customer refunds for overpayments and provided timely statements of accounts.
• Led and supervised a team of 20 associates, optimizing workflow efficiency and ensuring adherence to internal audit standards.