Aswani Garuga
Bengaluru
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work History
SME Team Leader
Nobroker Technologies
Bangalore
01.2023 - Current
- Implemented best practices for managing workloads among the SME team members according to individual skill-sets.
- Organised training sessions for new employees joining the SME team, providing guidance on job responsibilities.
- Assisted in resolving conflicts between team members and provided support when needed.
- Researched new technologies or processes that could be used to enhance the SME teams' capabilities.
- Monitored daily activities of the SME team, ensuring all necessary tasks were completed in a timely manner.
Relationship Manager
Nobroker Technologies
Bangalore
02.2019 - 12.2023
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Analyzed market trends and identified potential new customers through research activities.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
Customer Support Executive
Teleperformace Global India PVT Limited
Bangalore
07.2019 - 01.2021
- Monitored customer feedback and generated reports to identify areas of improvement.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Contributed ideas for process improvements within the team.
- Maintained knowledge of company products and provided optimal service and support to customers.
Education
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
ShriShirdiSaiInstituteof ScienceandEngineering, An
Ananthapur04-2018
INTERMEDIATE - MPC
Sri Vikas Junior College
Ananthapur04-2014
Skills
- Active Listening
- Google Workspace
- MS Excel
- MS Word
- Power Point
- Employee Evaluation
- Sales expertise
- Performance improvement
- Complaint resolution
- Daily workflow improvement
- Quality Improvement
- Documentation And Reporting
- Team Supervision
- Overtime Management
- Shift Scheduling
Languages
English
First Language
Hindi
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Timeline
SME Team Leader
Nobroker Technologies
01.2023 - Current
Customer Support Executive
Teleperformace Global India PVT Limited
07.2019 - 01.2021
Relationship Manager
Nobroker Technologies
02.2019 - 12.2023
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
ShriShirdiSaiInstituteof ScienceandEngineering, An
INTERMEDIATE - MPC
Sri Vikas Junior College
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