Summary
Overview
Work History
Education
Skills
Timeline
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ASWATHY K UDAYAN

ASWATHY K UDAYAN

Coimbatore

Summary

Experienced Salesforce Administrator with 3 years of expertise managing user roles, profiles, workflows, and dashboards to streamline business operations. Adept in Salesforce DevOps, including sandbox management, Git version control, and Jenkins-based CI/CD pipelines. I am skilled in leveraging monitoring tools such as BigPanda and Catchpoint to ensure system reliability. Proficient in Heroku application user management and field mapping, with additional experience in Siebel application workflows.

Overview

7
7
years of professional experience

Work History

CRM Ops Consultant

Numeric Technologies
Bangalore ( As Remote)
10.2024 - Current
  • A solid understanding of Sales Cloud.
  • Managed user accounts, roles, profiles, permission sets, and access control within Salesforce.
  • Performed data imports/exports and ensured data quality using deduplication and validation rules.
  • Experienced in managing service requests, high-priority incidents.
  • Provide consistent user support through Slack channels, ensuring timely responses and effective issue resolution.
  • Hands-on experience with Git for version control and collaboration.
  • Proficient in configuring and managing Jenkins pipelines for automating Salesforce deployments.
  • Experienced in Salesforce data scrubbing and cleansing to ensure data accuracy and consistency.
  • Monitored system performance and incidents using BigPanda and Catchpoint applications.
  • Actively involved in Salesforce deployments and release activities.
  • Proficient in using Data Loader and Salesforce inspector for bulk data import, export, update, and delete operations in Salesforce.
  • Possess hands-on experience in managing users and configuring field mappings in third party application such as Heroku.
  • Hands-on experience in Siebel application.
  • Good understanding of SOQL.

Software Engineer

Xortican Technologies
Coimbatore
09.2020 - 12.2022
  • Managed and maintained the Salesforce CRM system, ensuring data accuracy, integrity, and secure user access.
  • Customized objects, fields, page layouts, and record types to align with evolving business needs and processes.
  • Designed and implemented workflow rules, process builder flows, and automation to improve operational efficiency.
  • Created and maintained reports and dashboards to deliver actionable insights and track key performance indicators.
  • Collaborated with cross-functional teams for requirement gathering, user training, and ongoing system support.
  • Handled data imports, exports, and cleansing activities to maintain high data quality and consistency.
  • Identified and resolved system issues, recommending enhancements for improved performance and user experience.
  • Contributed to Salesforce projects involving upgrades, enhancements, and successful user adoption.

Software Tester

Xortican Technologies
Coimbatore
01.2019 - 11.2020
  • Proficient in Manual and Automation Testing using Selenium (IDE, WebDriver, TestNG), with hands-on experience in creating Test Plans, RTMs, and detailed Test Cases.
  • Strong understanding of SDLC and STLC, with expertise in defect tracking, managing the Defect Life Cycle, and ensuring quality software delivery.
  • Performed various testing types including Functional, Smoke, Sanity, and Regression, while effectively applying Agile methodologies for timely and high-quality outcomes.

Education

Bachelors - Computer Science & Engineering

Mahatma Gandhi University
Kottayam, India
01.2015

Skills

  • Salesforce administration
  • User management
  • Access control - Profiles, Permission sets
  • Process automation
  • Data import and export
  • Object and relationship management
  • Report generation
  • Version control with Git
  • Deployment strategies
  • Continuous integration with Jenkins
  • Monitoring and alerting tools
  • Issue resolution
  • SOQL querying
  • Siebel server administration

Timeline

CRM Ops Consultant

Numeric Technologies
10.2024 - Current

Software Engineer

Xortican Technologies
09.2020 - 12.2022

Software Tester

Xortican Technologies
01.2019 - 11.2020

Bachelors - Computer Science & Engineering

Mahatma Gandhi University

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ASWATHY K UDAYAN