Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
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Rupali Adhao

Technical Business Analyst – Salesforce
Pune

Summary

Experienced Salesforce Admin with 4 years of expertise. Proven track record in optimizing CRM systems, enhancing workflows, and improving data visibility. Skilled in data analysis, workflow automation, and user training. Certified professional adept at driving efficiency and user adoption.

Salesforce professional with extensive experience in optimizing CRM systems and driving user engagement. Known for effective collaboration within teams, ensuring seamless integration of Salesforce solutions to meet dynamic business needs. Proven skills in data management, process automation, and problem-solving.

Overview

2026
2026
years of professional experience
1
1
Certification
3
3
Languages

Work History

CRM Specialist

Innovative CRM Inc.
8 2021 - 8 2023
  • Trained 100+ staff on CRM functionality
  • Increased user adoption rate by 20%
  • Streamlined data entry processes, saving 15% time

    Salesforce System Administrator

    Project Based Working
    05.2025 - 08.2025
    • Managed 500+ Salesforce user accounts
    • Optimized workflows, boosting efficiency by 30%
    • Created reports, improving data visibility by 25%
    • Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
    • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
    • Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
    • Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools.
    • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
    • Played a pivotal role in successful system integrations, working closely with IT and business stakeholders to ensure seamless data flow between platforms.

    Sales Support Analyst

    Global Solutions Ltd.
    09.2020 - 06.2021
    • Developed dashboards enhancing the ability to track metrics
    • Supported sales team, contributing to 10% revenue growth
    • Automated tasks, reducing manual work by 25%
    • Reduced manual workload by automating routine tasks using Process Builder and Workflow Rules.
    • Increased sales productivity, configuring and customizing Salesforce to meet specific business needs.
    • Ensured data integrity by enforcing strict validation rules and maintaining clean data practices.
    • Troubleshot issues effectively, providing prompt resolution to maintain smooth operations in a fast-paced environment.
    • Drove continuous improvement initiatives by staying current on industry trends and recommending enhancements based on emerging technologies or best practices.
    • Collaborated with cross-functional teams to ensure successful implementation of Salesforce projects.

    Education

    Master of Technology -

    Savitribai Phule Pune University
    Pune, India
    04.2001 -

    Bachelor of Engineering -

    Sant Gadge Baba Amravati University
    Amravati, India

    Skills

    • Salesforce Administration

    • CRM Systems

    • Data Analysis

    • Workflow Automation

    • User Training

    • Report Generation

    • Data Management

    • System Integration

    Salesforce configuration

    Workflow automation

    Lightning experience

    Apex programming

    Report building

    API integration

    Data migration

    Security management

    Visualforce development

    Certification

    • Salesforce Certified Administrator - Salesforce
    • Salesforce Certified Advanced Administrator - Salesforce
    • Certified CRM Professional - CRMA

    Custom

    • Volunteered as a Tech Mentor
    • Participated in local Hackathons

    Timeline

    Salesforce System Administrator

    Project Based Working
    05.2025 - 08.2025

    Sales Support Analyst

    Global Solutions Ltd.
    09.2020 - 06.2021

    Master of Technology -

    Savitribai Phule Pune University
    04.2001 -

    CRM Specialist

    Innovative CRM Inc.
    8 2021 - 8 2023

    Bachelor of Engineering -

    Sant Gadge Baba Amravati University

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