ASWATHY N NAIR
Kottayam
Summary
Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. Hardworking and reliable with strong ability in Problem solving. Highly organized, proactive and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
Work History
BRANCH RELATIONSHIP EXECUTIVE
SBI CARDS
Changanassery
10.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
SECRETARY
Alapra KUCS K 203(D) APCOS
Kottayam
06.2022 - 07.2024
- Provided administrative support to the office manager and Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested
- Maintain Day Book,vouchers
- Kept office equipment functional and supplies well-stocked to promote efficient operations
BRANCH RELATIONSHIP EXECUTIVE
SBI CARDS
Pala
09.2018 - 09.2019
- Developed and maintained relationships with customers by providing excellent service and support
- Greeted customers upon arrival at the branch and directed them to appropriate personnel for assistance
- Provided advice to customers on banking products and services
- Ensured that all customer complaints were dealt with promptly and efficiently
- Created reports on sales performance and customer feedback for management review
- Performed customer service duties such as responding to inquiries, resolving disputes, and processing transactions
Education
Master of Science - Computer Science
MES
Erumely01.2017
Bachelor of Science - Computer Science
Viswabramana College
Vechoochira01.2014
Diploma in Financial Accounting -
G Tec
KanjirapallySkills
- Verbal and written communication
- Problem Solving
- Hardworking
- Time management
- Passionate
- Team work
- Call handling
- Basic windows and office troubleshooting
- Proofreading
- Customer Service
Languages
- Malayalam, First Language
- English, C2 Proficient
Timeline
BRANCH RELATIONSHIP EXECUTIVE
SBI CARDS
10.2024 - Current
SECRETARY
Alapra KUCS K 203(D) APCOS
06.2022 - 07.2024
BRANCH RELATIONSHIP EXECUTIVE
SBI CARDS
09.2018 - 09.2019
Master of Science - Computer Science
MES
Bachelor of Science - Computer Science
Viswabramana College
Diploma in Financial Accounting -
G Tec
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