Customer Support Engineer
Skypro Technology Pvt Ltd
chennai
01.2023 - 06.2023
- Resolved customer inquiries in a timely manner via phone, email, or chat.
- Provided technical support for customers, troubleshooting hardware and software issues.
- Diagnosed software issues, guiding customers through troubleshooting steps to enhance resolution efficiency.
- Installed, configured, and maintained customer networks.
- Maintained composure in difficult customer situations, applying de-escalation techniques to resolve issues effectively.
- Tracked customer feedback to identify service quality improvement opportunities and enhance customer experience.
- Provided guidance to junior staff members during escalated incidents.
- Led training sessions for new customer support engineers, enhancing team knowledge and efficiency.