Aswin M
Hyderabad
Summary
Dedicated NOC Engineer with 3+ years’ experience in Tier‑2 monitoring and incident response, skilled in troubleshooting firewalls (Fortinet/Cisco/Palo Alto), switching/routing, VPNs and Windows Server (AD, DNS, DHCP). Proficient with LogicMonitor, Uptrends, Sumo Logic, Grafana and ServiceNow/Salesforce; strong communicator who works independently during overnight shifts to meet SLA targets and reduce downtime.
Overview
4
4
years of professional experience
Work History
NOC Engineer
Planful.inc
02.2024 - Current
- Monitor customer infrastructure (servers, firewalls, network devices) using LogicMonitor, Uptrends, Sumo Logic and Grafana; respond to alerts within SLA and document actions in ServiceNow/Salesforce.
- Troubleshoot and resolve Tier 2 incidents: network connectivity, routing/VLAN issues, VPN failures, firewall alerts (Fortinet/Cisco/Palo Alto), and Windows Server outages (AD, DNS, DHCP).
- Perform server health checks, patching, backup verification and recovery testing; document and follow up on remediation steps.
- Coordinate escalations to Tier 3/on-call resources; provide clear incident summaries and maintain client communication during afterhours events.
- Create and update SOPs and runbooks for common incidents; automate routine monitoring checks using Jenkins to reduce manual escalation load.
- Triage and prioritize tickets in ServiceNow/Salesforce and track progress via JIRA to meet SLA targets.
Linux System Administrator
AVE IT Solutions
07.2022 - 02.2024
- Managed Linux server installations, updates, patching, and performance tuning; monitored system health with monitoring tools.
- Assisted in troubleshooting hardware/software issues and implemented backup solutions to protect critical data.
- Supported network device configuration (routers, switches, access points) and performed routine security scanning and configuration hardening.
- Administered user accounts and performed system maintenance tasks; documented incidents and collaborated on maintenance/upgrades.
- Documented incidents and resolutions in the ticketing system; collaborated on maintenance and upgrade projects.
Education
Bachelor of Science - Computer Science
01-2022
Skills
- NOC Operations
- Tier 2 Incident Response
- Network Troubleshooting
- Firewalls: Fortinet, Cisco, Palo Alto, Sophos
- Switching, Routing, VLANs, VPN
- Windows Server (AD, DNS, DHCP, Group Policy, file/print)
- Monitoring: LogicMonitor, Uptrends, Sumo Logic, Grafana
- Ticketing: ServiceNow, Salesforce
- Jenkins
- JIRA
- Backup & Patch Management
- SOPs & Runbooks
- Nightshifts / Independent Operations
Tools & Technologies
- Fortinet
- Cisco
- Palo Alto
- Sophos
- LogicMonitor
- Uptrends
- Sumo Logic
- Grafana
- ServiceNow
- Salesforce
- Jenkins
- JIRA
- Windows Server (AD/DNS/DHCP)
- VPN
- VLAN
- Backups & Patching
Languages
Hindi
Timeline
NOC Engineer - Planful.inc
02.2024 - Current
Linux System Administrator - AVE IT Solutions
07.2022 - 02.2024
NOVA Academy of Education - Bachelor of Science, Computer Science