Aswin S
Senior TAC Engineer
Chennai
Summary
To obtain a challenging position in a high-quality engineering environment with a platform that ensure opportunities in delivering my leadership and technical skills that fulfill the organizational needs.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
L2 Senior TAC Engineer
MOVATE - BLUECAT NETWOKS
02.2023 - 11.2023
- Managing dedicated IP address management services and troubleshooting DNS and DHCP Servers over customer sites.
- Managing DNS resolutions for various Customers and troubleshooting and analyzing various DNS records.
- Management of DHCP information along with Dynamic DNS updates offered by BlueCat DNS and DHCP Servers.
- Proactively monitored system logs to detect anomalies before they escalated into critical issues.
- Assisted in the migration of legacy systems to new platforms without disrupting business operations.
- Reduced downtime for clients by swiftly identifying and resolving network problems.
Mist TAC Engineer
CSS CORP - JUNIPER NETWORKS
09.2022 - 01.2023
- Managing Switches over a Cloud based platform driven by AI to efficiently manage different customer sites.
- To troubleshoot Issues related to the topology/configuration and connectivity based on customer sites.
- Providing end-to-end automation, insights, and actions for the best operational and end user experiences from client to cloud.
- Onboard, configure, and manage Juniper EX Series switches from the Juniper Mist Cloud.
- Use AI-driven insights to learn exactly how switches are performing. Configure sites and switches using templates and port profiles.
- Providing root-cause identification and enable self-driving actions.
Routing TAC Engineer
CSS CORP - JUNIPER NETWORKS
08.2021 - 09.2022
- Troubleshooting Juniper networking MX routers responsible for providing front line support to debug complex networking problems by replicating the customer issues of diverse scope.
- Knowledge of network analysis fundamentals and robust troubleshooting skills; specifically, network performance analysis.
- Experience with network infrastructure and internet routing protocols and concepts, Networking fundamentals,TCP/IP, BGP, OSPF, MPLS,ISIS and networking components.
(SME)/Team Lead -Level 2 TAC
CSS CORP - NETGEAR
06.2019 - 08.2021
- Providing proper Troubleshooting guidelines to Level 1 Engineers over routing devices.
- Effective management of productivity of Level 1 engineers and ability to drive them to achieve daily targets on resolutions over network issues.
- Effective training Skills over educating Level 1 engineers after recruiting on process knowledge.
- Experience over Configuring Networking devices over proper Troubleshooting of issues which are escalated by Level 1 Engineers. Assistance over network setups and topology verification.
- Experience over managing a team of 25 Level 1 Engineers and to run reports on the performance along with feedbacks over a Daily basis.
- Experience on Computer Hardware and Software management.
Education
B.E/ Electronics and Communication Engineering -
RMD College of Engineering
01.2015 - 04.2019
H.S.C/ State Board - undefined
Don Bosco Egmore
01.2014 - 04.2015
S.S.L.C/ State Board - undefined
Don Bosco Egmore
01.2012 - 04.2013
Skills
Hardware diagnostics
Software configuration
Escalation management
Network Troubleshooting
Remote Support
Routing Protocols
Problem-Solving
Ticket management
Technical Troubleshooting
Root Cause Analysis
Technical Support
Software Updates
Certification
Certified with JNCIA/ JNCIS-SP by Juniper networks.
Languages
English - Read, Speak and Write
Tamil - Read and Speak and Write
Disclaimer
I hereby declare that all the information given above is true to the best of my knowledge and belief.
Timeline
L2 Senior TAC Engineer
MOVATE - BLUECAT NETWOKS
02.2023 - 11.2023
Mist TAC Engineer
CSS CORP - JUNIPER NETWORKS
09.2022 - 01.2023
Routing TAC Engineer
CSS CORP - JUNIPER NETWORKS
08.2021 - 09.2022
(SME)/Team Lead -Level 2 TAC
CSS CORP - NETGEAR
06.2019 - 08.2021
B.E/ Electronics and Communication Engineering -
RMD College of Engineering
01.2015 - 04.2019
H.S.C/ State Board - undefined
Don Bosco Egmore
01.2014 - 04.2015
S.S.L.C/ State Board - undefined
Don Bosco Egmore
01.2012 - 04.2013