To obtain a challenging position in a high-quality engineering environment with a platform that ensure opportunities in delivering my leadership and technical skills that fulfill the organizational needs.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
L2 Senior TAC Engineer
MOVATE - BLUECAT NETWOKS
2023.02 - 2023.11
Managing dedicated IP address management services and troubleshooting DNS and DHCP Servers over customer sites.
Managing DNS resolutions for various Customers and troubleshooting and analyzing various DNS records.
Management of DHCP information along with Dynamic DNS updates offered by BlueCat DNS and DHCP Servers.
Proactively monitored system logs to detect anomalies before they escalated into critical issues.
Assisted in the migration of legacy systems to new platforms without disrupting business operations.
Reduced downtime for clients by swiftly identifying and resolving network problems.
Mist TAC Engineer
CSS CORP - JUNIPER NETWORKS
2022.09 - 2023.01
Managing Switches over a Cloud based platform driven by AI to efficiently manage different customer sites.
To troubleshoot Issues related to the topology/configuration and connectivity based on customer sites.
Providing end-to-end automation, insights, and actions for the best operational and end user experiences from client to cloud.
Onboard, configure, and manage Juniper EX Series switches from the Juniper Mist Cloud.
Use AI-driven insights to learn exactly how switches are performing. Configure sites and switches using templates and port profiles.
Providing root-cause identification and enable self-driving actions.
Routing TAC Engineer
CSS CORP - JUNIPER NETWORKS
2021.08 - 2022.09
Troubleshooting Juniper networking MX routers responsible for providing front line support to debug complex networking problems by replicating the customer issues of diverse scope.
Knowledge of network analysis fundamentals and robust troubleshooting skills; specifically, network performance analysis.
Experience with network infrastructure and internet routing protocols and concepts, Networking fundamentals,TCP/IP, BGP, OSPF, MPLS,ISIS and networking components.
(SME)/Team Lead -Level 2 TAC
CSS CORP - NETGEAR
2019.06 - 2021.08
Providing proper Troubleshooting guidelines to Level 1 Engineers over routing devices.
Effective management of productivity of Level 1 engineers and ability to drive them to achieve daily targets on resolutions over network issues.
Effective training Skills over educating Level 1 engineers after recruiting on process knowledge.
Experience over Configuring Networking devices over proper Troubleshooting of issues which are escalated by Level 1 Engineers. Assistance over network setups and topology verification.
Experience over managing a team of 25 Level 1 Engineers and to run reports on the performance along with feedbacks over a Daily basis.
Experience on Computer Hardware and Software management.
Education
B.E/ Electronics and Communication Engineering -
RMD College of Engineering
2015.01 - 2019.04
H.S.C/ State Board - undefined
Don Bosco Egmore
2014.01 - 2015.04
S.S.L.C/ State Board - undefined
Don Bosco Egmore
2012.01 - 2013.04
Skills
Hardware diagnostics
Certification
Certified with JNCIA/ JNCIS-SP by Juniper networks.
Languages
English - Read, Speak and Write
Tamil - Read and Speak and Write
Disclaimer
I hereby declare that all the information given above is true to the best of my knowledge and belief.
Timeline
L2 Senior TAC Engineer
MOVATE - BLUECAT NETWOKS
2023.02 - 2023.11
Mist TAC Engineer
CSS CORP - JUNIPER NETWORKS
2022.09 - 2023.01
Routing TAC Engineer
CSS CORP - JUNIPER NETWORKS
2021.08 - 2022.09
(SME)/Team Lead -Level 2 TAC
CSS CORP - NETGEAR
2019.06 - 2021.08
B.E/ Electronics and Communication Engineering -
RMD College of Engineering
2015.01 - 2019.04
H.S.C/ State Board - undefined
Don Bosco Egmore
2014.01 - 2015.04
S.S.L.C/ State Board - undefined
Don Bosco Egmore
2012.01 - 2013.04
Certified with JNCIA/ JNCIS-SP by Juniper networks.
Secured Score B1 Business English Certification (BEC).