ASWIN SHARON M

As a Relationship Manager in the Affordable Housing Loan division, I build and manage strong customer relationships by offering tailored financial solutions, expert advice on housing loan products, and personalized support. I conduct detailed credit assessments and ensure operational compliance to support accurate and timely loan approvals. Working closely with cross-functional teams, I help improve loan processing efficiency and implement effective collection strategies. My approach balances customer satisfaction with strong recovery performance, contributing to business growth in the affordable housing segment.

As a Relationship Manager at HomeFirst Finance Company, I was responsible for building and maintaining strong relationships with customers by providing expert guidance on housing loan products. I conducted credit evaluations and operational assessments to ensure compliance with company policies, regulatory standards, and facilitating timely and accurate loan approvals. Collaborating with cross-functional teams, I worked to improve loan processing efficiency and implement effective debt collection strategies. My approach focused on maintaining positive customer interactions, while achieving high recovery rates, and contributing to overall business growth.

Promoted housing loan products through lead generation and client engagement. Used Salesforce to manage leads and supported clients through the loan process. Gained exposure to housing finance, compliance, and customer relationship management.

Managed a production team in the sustainable textiles division to optimize daily operations. Improved workflow efficiency through coordination and process improvements. Gained hands-on experience in sustainable production, and team leadership.