Shivam Pratap Singh
Shikohabad
Summary
Dynamic Relationship Manager with proven success at Cariotauto, excelling in sales negotiations and client relationship building. Expert in market intelligence and visual merchandising, I consistently drive revenue growth and enhance customer satisfaction. Skilled in problem-solving and team leadership, I thrive in fast-paced environments, delivering exceptional results and fostering lasting client connections.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Cariotauto automobiles private limited
NOIDA
01.2025 - Current
- Assisted customers in the selection of appropriate vehicle models, packages and options.
- Managed sales negotiations and financing options.
- Responded to inquiries from potential customers via email and telephone.
- Educated customers about sales processes, warranty requirements and service standards.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Maintained a clean showroom by vacuuming carpets, dusting surfaces, polishing chrome trim pieces.
- Greeted customers and answered questions regarding vehicles.
- Conducted follow-up calls to ensure customer satisfaction after purchase or lease agreement was finalized.
Key Account Manager
Reventus
NEW DELHI
08.2024 - 01.2025
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Listened to customer needs to identify and recommend best products and services.
- Conducted research into market conditions and competitor strategies in order to inform strategic decisions.
- Identified and pursued new business opportunities within existing key accounts to increase revenue streams.
Key Account Manager
1k Kirana Bazaar
Gurgaon
01.2022 - 06.2024
- Directed sales support staff in administrative tasks to help sales reps close deals
- Implemented systems and procedures to increase sales
- Communicated product quality and market comparisons by creating sales presentations
- Analyzed sales data to identify trends and adjust inventory levels accordingly for optimal product availability
- Collaborated with retail sales manager to develop promotional events that boosted store revenue
- Increased customer satisfaction by addressing their needs promptly and efficiently
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Developed relationships with suppliers to negotiate better pricing terms or special deals on merchandise orders
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Built relationships with customers and community to establish long-term business growth
- Identified issues, analyzed information and provided solutions to problems
- Resolved problems, improved operations and provided exceptional service
- Controlled store inventory and reviewed cash handling and operations reports
Associate
Paytm
Noida
05.2019 - 03.2020
- Created promotional materials to advertise products and services
- Developed and implemented strategies to increase customer satisfaction and engagement
- Monitored customer service metrics and performance indicators to identify areas of opportunity
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Generated new sales leads to achieve and exceed monthly sales goals
- Provided positive first impressions to welcome existing, new, and potential customers
- Solved customer challenges by offering relevant products and services
Education
MBA - Marketing
FS University
07.2023
Bachelor of Commerce -
JS University
Firozabad, India07.2021
Skills
- Visual Merchandising
- Market intelligence
- Relationship Building
- Price Schedules
- Retail Operations
- Multitasking Abilities
- Interpersonal
- Communication
- Problem-solving abilities
- Sales Team Leadership
- Team Supervision
- Sales negotiation
- Problem solving
- Client relationships
- Loans
Timeline
Relationship Manager
Cariotauto automobiles private limited
01.2025 - Current
Key Account Manager
Reventus
08.2024 - 01.2025
Key Account Manager
1k Kirana Bazaar
01.2022 - 06.2024
Associate
Paytm
05.2019 - 03.2020
MBA - Marketing
FS University
Bachelor of Commerce -
JS University
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