Senior Associate with 11 years of experience in retail and related sectors. Specializing in POS system operation and troubleshooting. Demonstrated ability to meet objectives through effective team coordination and outstanding customer service.
Contacted clients to remind them of payments, and verified prior transactions.
Assisted in refund processes, ensuring accurate matching and clearing of accounts.
Reconciled customer accounts to maintain financial accuracy.
Generated weekly reports on collection activities via email and voice communication.
Conducted quality checks on collector performance to uphold service standards.
Facilitated weekly calls with key clients and internal teams for account management discussions.
Utilized SAP, Salesforce, and Mainframe to enhance operational efficiency.
Weekly call with management to discuss improvements in collection growth.
Coordinated training sessions to enhance team skills and knowledge development.
Managed team resources, including assigning tasks, monitoring progress, and ensuring targets were met.
English and Tamil