Summary
Overview
Work History
Education
Skills
Websites
Languages
Education
Personal Information
Hobbies and Interests
Timeline
Generic

Athar Khan

Patna

Summary

Results-driven account manager with expertise in driving revenue retention and enhancing customer relationships. Proven ability to manage logistics and vendor partnerships effectively.

Overview

13
13
years of professional experience

Work History

ACCOUNT MANAGER

ShipBob
01.2024 - Current
  • Be a strategic partner with the merchant
  • Serve as an escalation point for Merchants, including risk management, Revenue Retention, Logo Retention & Cross Sell/ Upsell.
  • Work with Merchants and cross-collaboratively with the ShipBob team to deliver against success criteria.
  • Build solid relationships through regular proactive health checks, phone, and email correspondence to ensure a positive business impact.

REGIONAL LEAD(EMEA)-OPERATIONS & LOGISTICS

CVENT
Gurgaon
07.2022 - 01.2024
  • Assist Team Lead with Inventory Management software
  • Forecast equipment shortages, overages, etc. with Team Lead
  • Report on equipment usage by event
  • Measure success and failure rates of shipments
  • Shipping/logistics (focus on reducing shipment costs.)
  • Liaise with shipping vendors. Ensure service and pricing levels, Coordinate truck pickups/deliveries.
  • Create PO's, review invoices, confirm rates, and approve invoices.

PROJECT MANAGER

CVENT
06.2021 - 07.2022
  • Manage Successful execution of virtual projects
  • Demonstrate expertise of the initiation, planning, execution, control, and closure of projects.
  • Root cause analysis and reflection to evaluate project's success and ensure continuous process improvement for client projects.
  • Assess and analyze situations, and apply appropriate process to project scope, timeline and priority.
  • Manage multiple concurrent projects and work on multiple platforms to keep up with the Cvent tool.

INTERIM TEAM LEAD, SME & MASTER CUSTOMER SERVICE EXECUTIVE

AMERICAN EXPRESS
08.2015 - 06.2021
  • Leading a team of 10-12 individuals, assisting them getting cross skilled in Customer Service and Sales and manager their performance.
  • Initiate process improvements by identifying service delivery gaps and offering solutions for the same.
  • Handling consumer escalations and providing timely resolution
  • Daily audits and governance to ensure zero errors
  • Handled US Consumer services clients and helped them on issue resolution, complaints & Sales.
  • Got Cross trained in Credits & Collections and supported the Amex Credits team for 8 months on calls.

SENIOR CUSTOMER SERVICE EXECUTIVE

EXL Services Pvt Ltd
09.2013 - 08.2015

WEB CONSULTANT

SZI Enterprises
11.2012 - 08.2013
  • Dealing with B2B clients from Canada, Australia and New Zealand about the benefits of SEO.

Education

MBA - Logistics And Supply Chain Management

Indian Institute of Technology
Patna

BACHELOR OF ARTS - English Major

University of Calcutta
Kolkata
01.2012

Skills

  • Vendor and logistics management
  • Account management
  • Inventory management
  • Customer relationship management
  • Sales and Salesforce expertise
  • Project management and JIRA proficiency
  • Smartsheet utilization
  • Vendor management
  • Customer relationship management (CRM)

Websites

Languages

  • English
  • Hindi
  • Urdu
  • Bengali
  • Arabic

Education

other

Personal Information

Hobbies and Interests

  • Cricket
  • Football

Timeline

ACCOUNT MANAGER

ShipBob
01.2024 - Current

REGIONAL LEAD(EMEA)-OPERATIONS & LOGISTICS

CVENT
07.2022 - 01.2024

PROJECT MANAGER

CVENT
06.2021 - 07.2022

INTERIM TEAM LEAD, SME & MASTER CUSTOMER SERVICE EXECUTIVE

AMERICAN EXPRESS
08.2015 - 06.2021

SENIOR CUSTOMER SERVICE EXECUTIVE

EXL Services Pvt Ltd
09.2013 - 08.2015

WEB CONSULTANT

SZI Enterprises
11.2012 - 08.2013

MBA - Logistics And Supply Chain Management

Indian Institute of Technology

BACHELOR OF ARTS - English Major

University of Calcutta

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Athar Khan