Mohammed Athar Ansari
Nallasopara East
Summary
Results-driven retail leader with experience in sales operations, merchandising, and inventory control. Builds motivated teams, resolves customer issues, and maintains efficient daily store operations. Drives revenue growth through process improvements and consistent execution.
Overview
7
7
years of professional experience
Work History
Department Manager
Croma | Infiniti Retail Limited
Mumbai
10.2024 - Current
- Supported entertainment category business planning, inventory control, and strategy execution to meet targets and drive profitable growth.
- Monitored inventory levels and coordinated stock replenishment with the buying team to maintain product availability.
- Led team of 24 employees to improve sales, customer experience, and timely task completion.
- Executed merchandising and promotional plans aligned with department sales goals to support revenue growth.
- Provided supportive leadership that kept staff motivated toward department goals and team participation.
- Managed daily operations and maintained smooth workflow, inventory counts, and staff productivity.
- Supervised, trained, and developed team members to strengthen performance and professional growth.
- Coached new staff and guided department policies and procedures.
- Identified training needs and arranged relevant workshops with help from brand trainers.
- Trained staff on product knowledge and store policies.
- Mediated employee conflicts and supported effective dispute resolution.
- Resolved customer complaints quickly and professionally to maintain strong customer and Croma relationship.
- Reviewed customer and employee feedback surveys regularly to identify service improvement opportunities.
- Supported shrinkage prevention and safety awareness, reviewed sales and inventory data, identified trends, and prepared reports for management.
- Built and maintained relationships with key buyers, DC team, customers, and store team members.
- Analyzed sales data and market trends to adjust strategies for stronger profitability and customer engagement.
- Studied competitors and market trends to identify growth and differentiation opportunities.
- Delegated tasks based on team strengths and set clear priorities and goals.
- Adjusted product displays and maintained visual merchandising standards.
- Performed opening and closing duties as part of the management team and managed cash handling.
- Completed opening, closing, and shift-change functions to maintain daily operational standards.
- Followed safety protocols and company processes and procedures.
- Assessed individual and team business performance and identified improvement opportunities.
- Assessed individual and team business performance and identified improvement opportunities.
- Mediated employee conflicts and supported effective dispute resolution.
Department Manager
Reliance Digital
Mumbai
05.2024 - 10.2024
- Managed daily operations to maintain efficiency, workflow, and productivity.
- Aligned the department with sales and profit goals by driving KPI focus and accessory sales to identify revenue opportunities.
- Led team of 18 employees and completed work efficiently and on time.
- Developed department employees through mentoring, coaching, and training support.
- Trained staff on product knowledge and store policies, working independently and with a brand trainer.
- Coached new staff on department store policies and procedures.
- Used supportive leadership to motivate staff, promote participation, and build team bonding.
- Led team meetings to share targets, provide updates, and gather feedback and ideas to improve business.
- Handled customer complaints quickly and professionally to maintain customer relationships.
- Completed sales floor audits with team leads and staff, and maintained housekeeping standards to improve customer experience.
- Monitored inventory levels and arranged stock replenishment with a merchandiser to keep products available.
- Assisted in shrink control measures to minimize inventory loss and safety awareness, reviewed sales and inventory data, identified trends, and addressed low business.
- Coordinated product display changes to enhance visual appeal in-store; and visual merchandising standards.
- Worked with cross-category and support teams to keep store operations running smoothly.
- Reviewed sales data and market trends to adjust strategies and improve profitability.
- Evaluated individual and team business performance and identified improvement opportunities.
- Held regular one-on-one meetings with employees to review performance priorities and feedback.
- Completed opening, closing, and shift-change tasks to maintain daily operational standards.
- Supported daily store operations and workflow tasks.
Team Leader, Sales Operations
Reliance Digital
Mumbai
03.2021 - 04.2024
- Led Entertainment Category floor operations and guided daily team activities.
- Developed strategies to enhance customer service standards and drive sales, KPIs to increase productivity.
- Trained sales associates on product knowledge and customer service standards.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Monitored staff performance and delivered constructive feedback for improvement.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Resolved customer escalations and supported smooth in-store sales transactions.
- Reviewed sales reports and communicated insights to Reliance Digital management.
- Coordinated stock replenishment and merchandise display with store inventory teams.
- Conducted in-depth research on competitor trends, products and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sale Associate
Reliance Digital
Mumbai
08.2019 - 03.2021
- Showcased features of TVs, LEDs, audio systems, BT speakers, and home appliances to enhance customer understanding on the sales floor.
- Guided customers in selecting products tailored to their needs through effective store inquiries.
- Explained product features, warranties, and service plans to shoppers.
- Supported sales targets by promoting offers and cross-selling accessories.
- Provided solutions to customer complaints, ensuring satisfaction with courteous communication and ensuring adherence to store policies.
- Handled billing, exchange requests, and payment transactions at checkout counters.
- Arranged merchandise displays and kept product sections clean and organized.
- Restocked shelves, racks, and bins with the latest merchandise and updated signage for special items.
- Maintained relationships with regular customers through personalized service and repeat business support.
Education
Bachelor of Commerce -
Modern Institute of Engineering And Management
Mumbai07-2021
Hardware And Networking -
Jetking Infotech
Mumbai09-2018
H.S.C - Maharashtra State Board
Anuyog Junior College
Mumbai02-2018
S.S.C - Maharashtra State Board
Infant Jesus High School
Nallasopara03-2016
Skills
- Retail management
- Sales performance
- Operational strategy
- Retail strategy
- Technical proficiency
- Team leadership and building
- Employee training and development
- Store presentation
- Customer experience
Personal Details:
- Date of Birth : 25/05/2000
- Gender : Male
- Nationality : Indian
- Martial Status : Unmarried
- Language Know : English, Hindi, Marathi
Timeline
Department Manager
Croma | Infiniti Retail Limited
10.2024 - Current
Department Manager
Reliance Digital
05.2024 - 10.2024
Team Leader, Sales Operations
Reliance Digital
03.2021 - 04.2024
Sale Associate
Reliance Digital
08.2019 - 03.2021
Bachelor of Commerce -
Modern Institute of Engineering And Management
Hardware And Networking -
Jetking Infotech
H.S.C - Maharashtra State Board
Anuyog Junior College
S.S.C - Maharashtra State Board
Infant Jesus High School