Atharva Kulkarni
Belfast
Summary
Motivated and results-oriented professional with a Master’s degree in Applied Cyber Security from Queen’s University Belfast, currently working as a Technical Support Advisor. Equipped with hands-on experience as a Network Support Operations Specialist, I excel in diagnosing and resolving technical issues, with a strong foundation in troubleshooting and customer service. Certified Ethical Hacker (CEH) with expertise in network security, incident response, and threat intelligence. Adaptable and resourceful, I bring a positive attitude and strong analytical skills to every challenge, dedicated to ensuring seamless operations and enhancing user satisfaction through effective support solutions. Committed to continuous learning, I stay at the forefront of the industry to deliver the highest standards in technical support and security.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Concentrix
01.2024 - Current
- Resolved technical queries for a broadband company, achieving a 35% reduction in average query resolution time
- Demonstrated proficiency in troubleshooting broadband services, mobile telephony issues, and home tech products, resulting in an 80% decrease in escalated tickets
- Successfully guided clients through their concerns, achieving an 85% increase in customer satisfaction ratings
- Advised customers of all age groups on cybersecurity scams, and phishing, reducing instances of security breaches and enhancing overall cyber awareness among customers
Network Support Operations Specialist
Clariant India Ltd.
01.2022 - 07.2022
- Provided technical support via ServiceNow portal, achieving a 30% reduction in response time for network outages, surpassing the goal of enhancing incident resolution efficiency
- Led the configuration of over 250 new machines, ensuring seamless onboarding for future employees and contributing to a 20% increase in operational efficiency
- Implemented robust laptop security configurations, resulting in a 25% decrease in security breaches, exceeding the target of fortifying the organization's security infrastructure
- Played a pivotal role in resolving network security issues, contributing to a 20% reduction in security incidents and enhancing network resilience
- Maintained and configured network switches and routers, ensuring uninterrupted network connectivity and surpassing the target of minimizing network downtime by 25%
- Developed and executed cyber security awareness training programs, leading to a 15% increase in employee awareness and surpassing the goal of fostering a culture of cyber security consciousness within the organization
Education
Master of Science - Applied Cyber Security
Queen's University Belfast
09.2023
Bachelor of Science - Computer Science
Pillai's College of Arts, Commerce and Sciences
03.2022
Skills
- EC-Council CEH v12
- Python
- Ethical Hacking
- Linux
- Windows 10/11
- MacOS
- Cloud Security
- Threat Intelligence
- Incident Response
- Risk Assessment & Mitigation
- Data Privacy & Protection
- Active Directory (AD)
- VMware
- Network Security
- Encryption - Decryption
- Vulnerability Assessment
- Hardware Maintenance
- Data restoring and recovery strategies
- Problem-solving
- Technical leadership
- Desktop support
- Software diagnosis
- Hardware diagnostics
- Ticket management
- Escalation management
- VPN Management
Certification
- Certified Ethical Hacker (CEH V12), ECC9421760853
- Fortinet Network Security Expert Level 1: Certified Associate, PggZRhVh2p
- Fortinet Network Security Expert Level 2: Certified Associate, uTMYfCWHCd
References
References are available upon request.
Timeline
Technical Support Advisor
Concentrix
01.2024 - Current
Network Support Operations Specialist
Clariant India Ltd.
01.2022 - 07.2022
Bachelor of Science - Computer Science
Pillai's College of Arts, Commerce and Sciences
Master of Science - Applied Cyber Security
Queen's University Belfast
Similar Profiles
Yaswanth VasudevanYaswanth Vasudevan
Application Support Engineer at ConcentrixApplication Support Engineer at Concentrix
OMOLABAKE GANIYUOMOLABAKE GANIYU
Technical Support Representative at ConcentrixTechnical Support Representative at Concentrix
Ashwanth NairAshwanth Nair
Senior Operations Representative at ConcentrixSenior Operations Representative at Concentrix
Hadi Al-YasinHadi Al-Yasin
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Clare BoydClare Boyd
Senior General Manager at PizzaExpress & MilanoSenior General Manager at PizzaExpress & Milano