Atheesh Rajasekaran
SINGAPORE
Summary
A result-driven System Engineer with 5 years of professional experience in network design, maintenance, server infrastructure and operations support. Having in-depth expertise in configuring, analysis, troubleshooting and management of LAN/WAN and Windows Servers
Overview
9
9
years of professional experience
1
1
Certification
Work History
INFRASTRUCTURE ADMINISTRATOR
METSO
03.2020 - 05.2023
- Acting as escalation point for IT support for over 100 staff, and providing assistance as needed
- Resolving client problems and queries in effective and timely manner
- To Provide second-line investigation and diagnosis
- Resolves and close incidents as per help desk procedure
- Conducts hardware and software maintenance
- Providing touch support onsite for server rooms
- Engaging vendors for maintenance
- Customer facing support to include performance monitoring, basic OS troubleshooting
- Performed changing Server Tapes when required
- Imaging laptops according to company standards
- Worked in team-driven environments and communicated effectively with stakeholders
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement
- Resolved issues and escalated problems with knowledgeable support and quality service
- Maintained flexible schedule and responded to after-hours and weekend emergencies
INFRASTRUCTURE ADMINISTRATOR
FOXTEL MEDIA
10.2019 - 02.2020
- Maintain multiple Domain Controllers to avoid single point of failure
- Windows Server 2016/2012 Active Directory administrations
- Active Directory Users and Computer management
- Create and Deploy Active Directory Group Policies
- Maintain LAN,WAN Networks
- Windows 10 configuration and deployment
- Troubleshoot and resolve end-user incidents/service requests from Service Desk team
- Analyzed network traffic and performance metrics to optimize system performance
- Planned and implemented upgrades to system hardware and software
SYSTEM ENGINEER
NBN
02.2018 - 09.2019
- Network design and planning of FTTN/B, FTTP
- Fiber Optic Project Planning, Design, Deployment & Implementation
- Performing SELT test to check the loss of signal in particular line
- Performing design change if required during activations
- Planning Distribution fiber network for SAM’s
- Reviewing existing drawings and designs in SpatialNet to ensure adherence to specifications
- FTTx network activation support
- Troubleshoot FTTP,FTTN/B connection
- Receive, Review and Approve Telstra Area Planning Design
- Investigate and identify faults in HFC network at Tier1 and Tier2
- Provide assistance to field technicians to ensure effective restoration of services
- Provide technical support to service providers
IT SUPPORT ENGINEER
SYNERGY IT
03.2017 - 01.2018
- Plan, design and manage Network infrastructure
- Analyze and configure new Servers and storage systems
- Upgrade Servers and Workstations
- Install, configure and maintain Windows Server 2016/2012
- Windows Server 2016/2012 Active Directory administrations
- Active Directory Users and Computer management
- Create and Deploy Active Directory Group Policies
- Accountable for configuration and maintenance of Routers, Switches and Virtual LANs
- Develop solution to provide regular backups
- Detect, log and prioritize incidents and provide initial incident support via phone and email
- Configure IP Phones
- Used ticketing systems to manage and process support actions and requests
TECHNICAL SUPPORT ENGINEER
CSS CORP
06.2014 - 01.2016
- Provide information, advice and technical support to the clients
- Receive and respond to customer inquiries over the phone
- Assist customers with product and service advice, specifications and troubleshooting
- Diagnose and resolve technical hardware and software issues
- Deliver appropriate information about products and services offered
Education
Master of Science - Information and Communication Technology
Latrobe University
Melbourne,Australia2014
Bachelor of Science - Electronics Engineering
Anna University
Chennai, Tamil Nadu, India2011
High School Diploma -
Mohammed Institute of Education
Tamil Nadu, India2007
Skills
- Platforms: Windows Server 2016, Windows (10,8,7), MacOS
- Hardware: IP Phones (Yealink T48G, T32G), Printers, PCs, Laptops, Tablets
- Software: ServiceNow, Anti-Virus, Backup, Ping Utilities, Remote Desktop
- Connection, Comodo One, TeamViewer, Microsoft Office 365, Microsoft Teams, Acronis
- Networking: DNS, DHCP, TCP/IP, VPN, VLAN, FTP, SMTP
Additional Information
- SINGAPORE 320112 , Married to a Singapore Citizen Mobile Residential Status 91485797 Singapore Long Term Pass(PLOC) Australian PR Nationality Email
Timeline
INFRASTRUCTURE ADMINISTRATOR
METSO
03.2020 - 05.2023
INFRASTRUCTURE ADMINISTRATOR
FOXTEL MEDIA
10.2019 - 02.2020
SYSTEM ENGINEER
NBN
02.2018 - 09.2019
IT SUPPORT ENGINEER
SYNERGY IT
03.2017 - 01.2018
TECHNICAL SUPPORT ENGINEER
CSS CORP
06.2014 - 01.2016
Master of Science - Information and Communication Technology
Latrobe University
Bachelor of Science - Electronics Engineering
Anna University
High School Diploma -
Mohammed Institute of Education
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