Athira Rajagopal
Senior Engineer
Navi Mumbai
Summary
Telecom Professional having experience in Network Operations, Network Implementation, Service management, Change Management and Team Management. Service Assurance Management and as well as technical assistance for different projects handled. A project coordinator with experience in networking system implementation initiatives, ensuring delivery of projects within the time and cost parameters. Operations and management of various data service offerings like L3VPN, Internet services. Technical support, fault management and resolution for the WAN connection and have worked on different products like ADSL, WIFI, ISDN etc. Knowledge of Ip protocols like BGP, OSPF and MPLS.Gained considerable experience in implementing and managing of network environment entailing Wide Area Networks, BGP, MPLS, OSPF, EIGRP and Data Networking. Configuration/ administration of Client Network. Efficient in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. Ensuring resolution of issues on time to attain a high Network Uptime. Resourceful in resolving network faults on client’s side, analyzing the faults through root-cause analysis as well as suggesting technical solutions for overcoming the same. Strong communication, collaboration & team building skills. Strong Knowledge on project management and Vendor management. Strong knowledge and exposure of handling global clients and projects. Good team management skills mentoring team members to resolve issues as per SLA. To obtain challenging responsibilities in a professionally managed organization where I can contribute to the successful growth of the organization utilizing my skills, experience and also improve my personal and professional skills. To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Senior Engineer (Cloud & Network)
NTT Data
Navi Mumbai
9 2022 - Current
- Part of Product Engineering team , handling new deployments for Network ,SDWAN
- Improvement and Enhancement of the current services offered to customers
- Automation of the Firmware Upgradation process for existing network setup.
Regional Service Manager
Bharti Airtel
08.2015 - 07.2016
- Handling entire West region for High Revenue clients and Government entities
- Managing team and driving them to resolve all incidents with permanent solutions
- SLA Management Network audits interns of redundancy & Service Improvement plans Front-End Supervision Customer Service Management & Customer Responsiveness Effective Complaint Handling & Resolution with Controlled Coordination Customer Satisfaction Enhancement &Performance measurement Handling Entire Region and team for smooth operations
- Acting as an escalation point to drive issues to resolution
- Providing both technical and management support to internal teams as well as clients
- Meetings with Vice presidents and commissioners to provide quarterly updates
- Training both internal as well as external teams for smooth operations
- Bridging between Clients and internal teams in identification and resolution of issues / concerns timely Sharing of Monthly performance reports - services with clients and management
- Carrying out Network audits in terms of redundancy and customer end audits in terms of Power parameters
- Frequent checks on the Critical links and services and involvement of Problem Manager
- Carrying out service improvement plans to ensure their service and business
- Relationship Management across all levels in Customer organization and internal organization Business / Service Retention & Growth in the Account
- Churn Management.
HOTO NOC Engineer
Reliance Jio
Navi Mumbai
03.2015 - 06.2015
- Acting as key role for operations and troubleshooting for Reliance Jio Cisco 4G project implementaion
- Level 3 designation in HOTO NOC team in Reliance Jio's Unified MPLS for Mobile transport (UMMT) Deployment for 4G/LTE network in PAN-India
- Troubleshooting and testing of Primary Core PoP AG3s for all locations and for Secondary Core POP AG3s for PAN-India
- End-to-end testing of Metro-AG2 (ASR-9010) and NLD-AG2 (ASR-9010 Aggregation-2) with EPC location as per design Standards
- Maintainence and troubleshooting of Metro-AG1s, NLD AG1s (ASR-903 Aggregations-1),CSS (Cell Site routers) & eNodeB with corresponding EPC location for SAE-GW, MME and LSMR reachability
- End-to-End troubleshooting on SAR, AG3, AG2, AG1 and CSS for any eNodeB reachability Issues related with Associated EPC location which arises during and after integration
- Remote Support to Field engineers /Customers and Level 2 Engineers for crictical network issues
- Preparing critical report analysis on varoius incidents to analyse several parameters inorder to ease the troubleshooting
- Meeting customers and understanding the issues inorder to obtain solutions for permanent fixture.
Senior Implementation Engineer Role and Change Management
Global Cloud Xchange (GCX)
06.2011 - 03.2015
- Planning and implementing the network of new/existing customers of VANCO group across the globe
- Implementing and troubleshooting MPLS/VPN services for the new clients
- Acting as SPOC for clients and providing service assurance to them
- Processing and Validating the Change requests so that everything is in place during installation
- End to End technical leadership and ownership for customer solutions engaging with pre-sales teams, service delivery teams, Project Management team and the customer, through design, delivery and migration stages
- Provide technical support as requested by the assurance teams for design related support issues
- Technical solution includes WAN, LAN
- Managing Implementation (delivery) team, responsible for implementation across the globe for entity VANCO
- Owning end-2-end implementation of customer’s network across the globe for UK/France/Netherlands and Australia regions
- Circuit implementation with global carries like Verizon, BT, Telstra, Soul, Gold sunsign, Claranet etc
- Implementing ADSL, WIFI on Cisco routers
- Implementing 3G services on Cisco 800 3G supporting routers
- Prepare routing/Switching Equipment so that it can be used for customer site installations
- Preparing configuration of routers for planned installations
- Have all equipment /configurations built in line with project timescales
- Installation of Router and performing all checks with clients before site install completions
- Handling internal & external escalations for APAC customers
- Handling high priority Type category 1 Change requests which needs immediate changes on Customer Request
- Preparing configuration and implementing such changes within timeline
- Contributing as team player for many projects related to APAC customers
- Hands-on the tools like Voyence, Reflection, Remedy, Oracle, IP tools etc.
L1 Network Engineer
British Telecom
06.2008 - 05.2011
- Job responsibilities include Operations and Management of various data service offerings like L3VPN, Internet
- Technical support, fault management (troubleshooting) and resolution for the WAN connectivity
- Prompt complaint handling and fault management in order to ensure SLA
- Service Assurance Management and Technical assistance on DHL project
- Responsible for ensuring that all the standard operational process and procedures are followed
- Effectively co-ordination and prompt updation to clients to maintain a high level of customer service satisfaction
- Proactively follow up and ensure resolution of cases
- Providing reason for outage to customers.
Level1 Engineer
Reliance Communications
07.2006 - 04.2008
- Worked in MNS-NNOC (Top 100 Customers – cumulative annual service revenue of app
- Rs
- 500 crore) .Scope includes O&M of all services provided to Top 100 customers and all enterprise IP-VPN circuits provisioned over RIC Network
- Fault Management for the L3VPN, Internet, IPLC and LL services
- All over India technical support to Reliance Top 100 National and International customers as well as NHQ /Local Service assurance (SA) team
- Resolution of service affecting problems on proactive or reactive basis for Data as well as Lease Circuits
- Fault Management as well as the maintenance of the Reliance Web World Routers all over India
- Finding root cause analysis of fault and furnishing the same to the Customer Hands on experience on Juniper, Cisco Routers for data services Monitoring and clearing alarms in the network using Preside, which is the NMS for Nortel equipment of Transmission as well as the Inetman for access equipment DLC
- Readiness Check (SO closure) of all services provided over RIC network.
Education
Post Graduation in Management -
MBA from Welingkar Institute of Management
Graduation - undefined
B.E in Electronics and Telecommunication from the University of Mumbai
Skills
Desire to Excel
Quick Learner
Analytical Approach
Confident
Team player
Certification
AWS SOLUTION ARCHITECT ASSOCIATE
Fullname
ATHIRA RAJAGOPAL
Personal Information
- Date of Birth: 04/04/1984
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English
Hindi
Malayalam
Disclaimer
I hereby declare that the information furnished above is true to my knowledge.
Timeline
Regional Service Manager
Bharti Airtel
08.2015 - 07.2016
HOTO NOC Engineer
Reliance Jio
03.2015 - 06.2015
Senior Implementation Engineer Role and Change Management
Global Cloud Xchange (GCX)
06.2011 - 03.2015
L1 Network Engineer
British Telecom
06.2008 - 05.2011
Level1 Engineer
Reliance Communications
07.2006 - 04.2008
Senior Engineer (Cloud & Network)
NTT Data
9 2022 - Current
Post Graduation in Management -
MBA from Welingkar Institute of Management
Graduation - undefined
B.E in Electronics and Telecommunication from the University of Mumbai
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