ATHIRA RAVEENDRAN
Aluva
Summary
Dynamic Customer Relations Manager with a proven track record at M SIGN MOTORS, excelling in customer satisfaction and loyalty. Skilled in conflict resolution and event planning, I effectively enhanced brand awareness and fostered strong client relationships, driving significant improvements in service standards and team performance. Proficient in Microsoft Excel for data analysis.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Customer Relations Manager
M SIGN MOTORS
2021.12 - 2025.03
- Provided guidance on how to handle difficult customers or situations.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Organized promotional events aimed at increasing brand awareness among target audiences.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
- Created reports summarizing customer feedback and complaints for management review.
Sales Officer
AXIS BANK
2021.04 - 2021.09
- Identified customer needs and developed customized solutions.
- Developed strategies to increase sales.
- Built relationships with key clients through regular contact.
- Generated leads through networking, cold calls, and email campaigns.
- Used cold calling and networking to sell products and services.
- Contacted current and potential clients to promote products and services.
- Resolved customer complaints regarding sales and service.
- Trained and mentored junior sales representatives and team members.
BDE
HDFC BANK
2017.07 - 2019.01
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Office Assistant
VIJAYAGIRI AUTO AGENCIES
2013.08 - 2014.07
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Provided administrative support to multiple departments as needed.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered phone calls and directed them to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Copied, sorted and filed records of office activities and business transactions.
Education
MBA - Finance
Rural Academy For Management Studies
North Paravur 2014.08 - 2016.11
Bachelor of Commerce - Computer Applications
SN ARTS AND SCIENCE COLLEGE
North Paravur 2010.06 - 2013.03
Plus Two - Commerce
SNV.Skt.H.S.S
North Paravur 2008.06 - 2010.03
K.E.M.H.S
North Paravur Skills
- Customer service
- Customer relationship management
- Conflict resolution
- Event planning
- Lead generation
- Microsoft Excel
- ERP 90
- Data entry
- File maintenance
- Team management
- Customer complaints escalation
Accomplishments
- Achievement in Q1 performance payments business in credit cards.
- Hosted South Indian Management Fiesta " RAMSAYANA 2015".
Timeline
Customer Relations Manager
M SIGN MOTORS
2021.12 - 2025.03
Sales Officer
AXIS BANK
2021.04 - 2021.09
BDE
HDFC BANK
2017.07 - 2019.01
MBA - Finance
Rural Academy For Management Studies
2014.08 - 2016.11
Office Assistant
VIJAYAGIRI AUTO AGENCIES
2013.08 - 2014.07
Bachelor of Commerce - Computer Applications
SN ARTS AND SCIENCE COLLEGE
2010.06 - 2013.03
Plus Two - Commerce
SNV.Skt.H.S.S
2008.06 - 2010.03
K.E.M.H.S