ATHIRA SUSHIL
Dubai
Summary
Sales Engineer with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing to build key relationships through communication, customer service and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Technical Sales Engineer
24x7 InTouch
01.2020 - 01.2022
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Managed projects for process improvement that increased productivity, cut down response times, and raised customer satisfaction scores
- Cultivated and kept solid working connections with coworkers, acting as the main point of contact for concerns raised and guaranteeing that issues were resolved quickly
- Oversaw resolution of significant computer-based client problems, utilizing technical know-how and creative problem-solving abilities
- Used CRM software to maintain detailed contact logs and account records.
- Analyzed market trends, competitor performance and product strengths.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Worked with sales managers to verify pricing discounts and customer details.
Technical Support Engineer
Concentrix
01.2018 - 01.2020
- Clearly communicated technical solutions to users with diverse backgrounds and varying levels of technical proficiency
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Developed and maintained relationships with key accounts and existing customers.
- Developed and deepened customer relationships to drive revenue growth.
Education
B-Tech in Applied Electronics and Instrumentation -
Vimal Jyoti College of Engineering
12.2018
Skills
- Sales Pipeline Management
- Consultative Sales Techniques
- Sales closing
- Product Demonstration
- Solution selling
- Competitive Analysis
- Account Management
- Customer Relationship Building
- Lead prospecting
- Proposal Development
- Issue Resolution
Certification
- Valid UAE Driving License
Languages
English
Malayalam
Hindi
Timeline
Senior Technical Sales Engineer
24x7 InTouch
01.2020 - 01.2022
Technical Support Engineer
Concentrix
01.2018 - 01.2020
B-Tech in Applied Electronics and Instrumentation -
Vimal Jyoti College of Engineering
- Valid UAE Driving License
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