Athmika P R
Bangalore
Summary
Adept Senior Engineer with a proven track record at Movate Technologies Pvt Ltd, where I surpassed SLA targets consistently, showcasing my technical expertise and exceptional customer service skills. Leveraged technical presentation and quality control to resolve complex issues, enhancing customer satisfaction and contributing significantly to team goals. Recognized for maintaining high service quality, I blend technical acumen with strong interpersonal abilities.
Overview
7
7
years of professional experience
Work History
Senior Engineer
Movate Technologies Pvt Ltd
01.2020 - Current
- Handled customer interactions via calls and emails at help desk.
- Delivered remote client support for prompt issue resolution.
- Enhanced issue diagnosis process to ensure effective solutions on initial contact.
- Resolved complex technical issues promptly to enhance customer satisfaction.
- Conveyed technical information clearly to enhance understanding among non-technical users.
- Maintained focus to ensure timely resolution of multiple concurrent issues.
- Implemented solutions based on issue investigations.
- Offered solutions to complex product-related issues.
- Logged errors for developers to address in updates.
- Ensured high-quality assistance for all customer inquiries.
- Contributed significantly to team goals by meeting standards consistently.
- Quickly fixed complex software issues to improve customer experience.
- Surpassed SLA targets consistently.
- Maintained company's reputation by providing exceptional customer service.
- Recognized by management for consistently maintaining exceptional service quality.
Customer Sales Representative
Eureka Forbes
05.2018 - 11.2019
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Education
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
KVGCE Sullia
Sullia, Dakshina Kannada07.2015
Skills
- Technical presentation
- Quality control
- Performance monitoring
- Basic SQL
- Microsoft Excel, Power points
Hobbies
Reading books
Languages
English
Hindi
Kannada
Malayalam
Tulu
Timeline
Senior Engineer
Movate Technologies Pvt Ltd
01.2020 - Current
Customer Sales Representative
Eureka Forbes
05.2018 - 11.2019
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
KVGCE Sullia
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