Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

ATHMITHA RAI

Mangalore

Summary

Adept Software Engineering Analyst with a proven track record at DXC Technology, where I excelled in application support and service level management. Leveraged Power BI and Microsoft Excel to create impactful dashboards, enhancing decision-making and service performance metrics. Skilled in both technical troubleshooting and fostering stakeholder relationships, I drive business process improvements and effective team communications.

Overview

4
4
years of professional experience

Work History

Software Engineering Analyst

DXC Technology
08.2020 - 08.2024
  • As worked in application support role had investigated and identified root cause of customer issues and provided detailed reports to stakeholders.
  • Worked as SLM(Service level manager) so have an exposure to PBI and microsoft excel.
  • Have adequate knowledge on ITIL process and CSL/KPI .
  • Created a dashboards that visually represented a Service performance metrics,allowing for quick and informed decision making by management .
  • Confident enough to drive and discuss performance metric calls with clients .
  • Worked in team-driven environments and communicated effectively with stakeholders.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Collaborated with stakeholders to identify business needs and data sources.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

CANARA ENGINEERING COLLEGE
Mangalore, India
07-2020

Skills

* Power BI

* Service Now tool

* Microsoft Excel

*Business process improvement

*report generating tools

*Pivot tables

Accomplishments

* Awarded Q2 Champs FY22 for excellent contribution in application handling .

*Awarded Q4 Champs FY23 for for team handling as L4 support Engineer.

* Nominated and awarded FY23 H1 Collaborator award for actively working on enhancement of internal owned application with team of 4 members .

*Awarded FY24 Q3 Champs for conduction ISO internal and external audit and completed without any observations.




Languages

English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Timeline

Software Engineering Analyst

DXC Technology
08.2020 - 08.2024

Bachelor of Science - Electrical, Electronics And Communications Engineering

CANARA ENGINEERING COLLEGE

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ATHMITHA RAI