ATHUL KRISHNAN

• Managing retail experience of O&O Puma stores in Rest of Maharashtra, Madhyapradesh & Gujarat Region.
• Grew market by 218% between 2018 and 2024.
• Added 12 new stores to the region.
• Created and sustained an environment in which my team could learn, grow and deliver great customer service.

Managed Retail Operations for O&O Full Price stores of Puma in Bangalore

• Grew 100 FT store sales from 3.42 Cr in 2015 to 5.52 Cr in 2016. A growth of 63%.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Improved customer satisfaction through staff training in customer service and product knowledge.

• Track and monitor store performance using a wide range of performance metrics such as Bench Plan, Daily sales report and Monthly P&L
• Track teams performance and provide coaching to the them
• New store opening SM deputed to open KFC store in Trivandrum, Kerala.
• Opened two new stores in Bengaluru one in Elements Mall and One in Vaishnavi Mall.

• Utilizing customer service skills to make customers our brand ambassadors
• Ensuring quality services, resulting in customer delight & optimum resource utilization for maximum service quality
• Motivating and mentoring staff, providing necessary tools to exceed company expectations
• Gained knowledge of company policies, protocols and processes.