Athul Krishna Krishnoth

• Operated and maintained high-security destruction equipment to securely dispose of confidential documents and electronic media in accordance with company protocols and industry standards.
• Ensured compliance with privacy and data protection regulations to safeguard client information.
• Conducted thorough audits and inventory of materials slated for destruction, ensuring all items were securely destroyed and documented.
• Worked closely with the operations and security teams to ensure safe handling and transport of sensitive materials.
• Collaborated in a fast-paced environment, meeting daily destruction targets while maintaining quality and accuracy.
• Delivered excellent customer service by maintaining strong communication with clients to understand and address their specific data destruction needs.
• Participated in ongoing training to stay updated on industry trends and destruction technology.

Consolidation Team Member, Iron Mountain.| [March 2024] - [May 2024]

• Led the consolidation and organization of client records, ensuring accurate classification and safe storage in compliance with privacy laws and Iron Mountain’s strict security protocols.
• Performed detailed inventory checks to ensure records were correctly documented, categorized, and stored according to client specifications and legal requirements.
• Assisted in the implementation of efficient processes to manage large volumes of physical and digital records, enhancing workflow efficiency.
• Worked closely with clients and internal teams to assess and address specific consolidation needs, ensuring a full understanding of requirements and proper handling of sensitive materials.
• Utilized specialized software to track, monitor, and report on stored records and documents, maintaining up-to-date, and accurate records at all times.
• Contributed to team goals and targets by delivering high-quality service while maintaining a strong focus on confidentiality and data protection.

• Provided exceptional customer service by responding to inquiries, troubleshooting issues, and resolving customer concerns related to data analysis tools and services.
• Assisted clients with product setup, usage, and troubleshooting, ensuring they could maximize the functionality of the data analytics platforms and software.
• Acted as a liaison between customers and technical teams, ensuring smooth communication and timely resolution of technical issues or feature requests.
• Delivered product training and walkthroughs to clients, enhancing their understanding of platform features and improving customer satisfaction.
• Handled high-volume support requests through multiple communication channels (email, chat, phone), meeting SLAs and ensuring high-quality service.