Hi, I’m
Athul Rafeek S L
Operations Manager
Bengaluru
All the extraordinary circumstances you face, will make you extraordinary.
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Ability to identify and assign roles to employees for maximum productivity. Proactive and hardworking individual focused on continuous operational improvement. Bringing solid understanding of industry trends and great customer management skills.
Overview
2
years of professional experience
4
years of post-secondary education
4
Languages
Work History
Taught AcademyBengaluru
Operations Manager
Mar.2021 - Current (5 education.years_Label & 3 education.months_Label)
Job overview
- Handled recruitment and mentoring of operations team to achieve key business goals and objectives.
- Implemented standard operating procedures(SOPs) for efficient process management and customer interactions.
- Managed community of subject matter experts.
- Designed tutoring partner induction program, reviewed partner agreements and carried out effective post-induction training sessions.
- Optimised session schedules for uniform partner payouts and efficient resource management.
- Managed and fixed remuneration schemes with external resources for marketing campaigns.
- Provided top-notch customer support and service throughout their lifecycle.
- Played key role in boosting customer happiness and efficiently handled customer concerns resulting in zero refunds.
- Designed and structured lesson plans for different age categories and levels in compliance with curriculum prepared by subject matter experts for all product segments.
- Structured and maintained effective student progress tracking systems.
- Got average net promoter score of 68.
- Worked extensively along with Product team in improving onboarding process, product design and general user experience for customers.
- Assisted in building Customer Management System by testing and sharing needful insights with product team.
- Designed operations data dashboard to monitor and analyse key point indicators (KPIs) pertaining to operations using Google Sheets and knowledge of Excel formulae.
- Designed and implemented various upselling and retention strategies which account for 26% of total sales volume of company.
Entri APPCochin
Digital Marketing Executive
Sep.2019 - Jan.2020 (4 education.months_Label)
Job overview
- Studied various digital marketing channels and handled various social media platforms.
- Researched and built niche community of social media influencers for brand promotion.
- Built strategic relationships with vendors, advertising agencies and leading industry partners.
- Conducted trials and tests of marketing channels such as paid acquisition and social media campaigns.
- Monitored and analysed market and competitor metrics to strategise digital marketing campaigns.
- Utilised KPIs to set up, monitor and analyse content success and identify opportunities for content improvement.
- Structured incentive schemes for affiliate marketing.
- Brought organic sales through affiliate marketing which accounts for 5.7% of monthly sales volume.
Education
T.K.M College of EngineeringKerala,India
Bachelor of Technology from Electrical And Electronics Engineering
Jun.2014 - Jun.2018 (4 education.years_Label)
University Overview
- Elected Captain of Debate & Discussions Club
- Member of Institute of Electrical and Electronics Engineers (IEEE)
Skills
Data analysis
Operations management
Work flow planning
Customer relations specialist
Startups and turnarounds background
Employee relations and conflict resolution
Accomplishments
- Received “ THE PARENT'S FAVOURITE ” Award from Taught Academy for being the most chosen customer success executive by the customers.
Timeline
Operations Manager
Taught Academy
Mar.2021 - Current (5 education.years_Label & 3 education.months_Label)
Digital Marketing Executive
Entri APP
Sep.2019 - Jan.2020 (4 education.months_Label)
T.K.M College of Engineering
Bachelor of Technology from Electrical And Electronics Engineering
Jun.2014 - Jun.2018 (4 education.years_Label)
Tools
- Figma
- Zoko
- Zoho
- Google Sheets