Athulya K M

• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
• Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes.
• Negotiated favorable terms on behalf of clients during complex transactions, maximizing profitability while minimizing potential risks.

• Worked with Bank channel to facilitate communication and deliver personalized solutions to customers.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.

* Answer telephones & respond to inquiries from clients and participants

* Create, compile & export databases containing all information for each event

* Complete call logs and reports

* Follow up the complaint’s with team for closure.

* Given training to engineers and office staff on daily basi

* Answer incoming calls and respond to customer’s emails

* Management and resolve customer complaints

* Sell products and place customer orders in the computer system

* Identify and escalate issues to supervisors

* Provide product and service information to customers

* Complete call logs and reports

Solving customer queries

Design, Code, Test, Debug and software according to the functional requirements.