Priya Mali.
Kolkata
Summary
Dynamic Branch Relationship Executive at SBI Cards, recognized for exceptional customer service and adept at relationship management. Proven ability to analyze customer feedback and implement effective solutions, enhancing satisfaction. Skilled in banking products and team collaboration, consistently exceeding expectations and driving business development. Customer-focused Branch Relationship Executive recognized for high productivity and efficient task completion. Specialize in customer relationship management, financial product sales, and problem resolution. Excel in communication, adaptability, and teamwork to enhance client satisfaction and branch performance.
Overview
5
5
years of professional experience
Work History
Branch Relationship Executive
SBI CARDS PAYMENTS & SERVICES IN SBI UNITECH BRANCH
Kolkata
06.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Monitored customer feedback surveys and implemented changes based on results.
- Greeted customers upon arrival at the branch and directed them to appropriate personnel for assistance.
- Provided advice to customers on banking products and services.
Customer Service Representative
Teleperformance India Global Service PVT LTD, kolkata
Kolkata
11.2020 - 05.2023
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Arts - HISTORY HONS
SURENDRANATH EVENING COLLEGE
KOLKATA08-2022
High School Diploma -
HINDU BALIKA VIDHYA MANDIR
KOLKATA02-2019
MATRICULATION - Arts
LORETO ST. MARY'S HIGH SCHOOL
KOLKATA03-2016
Skills
- Customer service
- Banking products
- Sales strategies
- Relationship management
- Problem solving
- Customer feedback analysis
- Interpersonal communication
- Team collaboration
- Branch operations
- Sales proficiency
- Business development
Languages
Hindi
First Language
English
Beginner
A1
Bengali
Beginner
A1
Accomplishments
- Awarded as an employee of SBI CRADS authorized PSA star performer of the quarter
Affiliations
- Dancing
- Traveling
- Singing
Timeline
Branch Relationship Executive
SBI CARDS PAYMENTS & SERVICES IN SBI UNITECH BRANCH
06.2023 - Current
Customer Service Representative
Teleperformance India Global Service PVT LTD, kolkata
11.2020 - 05.2023
Bachelor of Arts - HISTORY HONS
SURENDRANATH EVENING COLLEGE
High School Diploma -
HINDU BALIKA VIDHYA MANDIR
MATRICULATION - Arts
LORETO ST. MARY'S HIGH SCHOOL
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