Manasa Samudrala
Hyderabad
Summary
Experienced in managing business relationships and providing exceptional customer service. Background includes maintaining client portfolios, driving branch sales, and nurturing long-term relationships with customers. Strengths include strategic planning, problem-solving abilities, and knowledge of banking products. Previously helped increase overall customer satisfaction through personalized solutions.
Customer-focused Branch Relationship Executive recognized for high productivity and efficient task completion. Specialize in customer relationship management, financial product sales, and problem resolution. Excel in communication, adaptability, and teamwork to enhance client satisfaction and branch performance.
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
7
7
years of professional experience
Work History
Branch Relationship Executive
Sbi cards
Hyderabad
11.2024 - 04.2025
- Conducted market research to determine potential business opportunities in the local area.
- Performed customer service duties such as responding to inquiries, resolving disputes, and processing transactions.
- Provided advice to customers on banking products and service
Accountant
Yesbank
Hyderabad
06.2020 - 12.2021
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
- Monitored cash flows and prepared weekly cash projections.
Counselor
Q spider
Hyderabad
08.2019 - 05.2020
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Provided individual and group counseling sessions for clients.
- Monitored clients' daily activities and responded appropriately when needed.
HR Administrator
Genpact
Hyderabad
02.2018 - 05.2019
- Assisted in the development of organizational policies related to personnel matters such as attendance tracking, vacation requests.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Collaborated with department heads to ensure that staffing needs are met.
- Handled employee grievances or complaints in accordance with company policies and procedures.
Education
Master of Commerce - Accounting And Finance
Osmania University
OU 06-2020
Bachelor of Commerce - Computer Applications Development
Indian Institute Of Management And Commerce
Khairtabad 06-2017
Skills
- Customer service
- Market research
- Financial analysis
- Transaction processing
- Product knowledge
- Relationship management
- Communication skills
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Advanced (C1)
C1
Timeline
Branch Relationship Executive
Sbi cards
11.2024 - 04.2025
Accountant
Yesbank
06.2020 - 12.2021
Counselor
Q spider
08.2019 - 05.2020
HR Administrator
Genpact
02.2018 - 05.2019
Master of Commerce - Accounting And Finance
Osmania University
Bachelor of Commerce - Computer Applications Development
Indian Institute Of Management And Commerce