Atib Ur Rehman
Delhi
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Senior Associate
tech mahindra pvt ltd
Noida
04.2023 - 04.2024
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Gathered customer feedback and reported it to management for further action.
Senior Executive
Konnexions back office pvt ltd
Noida
05.2022 - 03.2023
- Researched customer accounts for outstanding payments.
- Maintained accurate records of all customer contact attempts and account updates in the Excel file.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Senior Executive
Aegis pvt ltd
Noida
01.2019 - 04.2021
- Researched customer accounts for outstanding payments.
- Maintained accurate records of all customer contact attempts and account updates in the Excel file.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Education
Bachelor of Arts -
Shri Mahendra Pal Shastri Mahavidyalya
AligarhSkills
- Call Center Operations
- Quality Assurance
- Customer Support
- Complaint Handling
- True problem-solver
Accomplishments
- Awarded Employee of the month depend on monthly performance
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Senior Associate
tech mahindra pvt ltd
04.2023 - 04.2024
Senior Executive
Konnexions back office pvt ltd
05.2022 - 03.2023
Senior Executive
Aegis pvt ltd
01.2019 - 04.2021
Bachelor of Arts -
Shri Mahendra Pal Shastri Mahavidyalya
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